Lead Application Support Engineer

A company is looking for a Lead Application Support Engineer to oversee operational support and continuous improvement of Corporate Service applications.

Key Responsibilities

Oversee and mentor a team of support engineers, ensuring timely and accurate ticket resolution

Provide 2nd-level support for Legal and Corporate Service applications, diagnosing and resolving issues

Analyze incident trends and document standard operating procedures for continuous improvement

Qualifications

5+ years of experience in application support, system administration, or IT operations

Strong background in supporting web applications and Microsoft server technologies

Understanding of client / server architectures and database systems (SQL Server or similar)

Knowledge of incident, change, and problem management frameworks (ITIL certification a plus)

Proven ability to lead small teams and manage workloads effectively