Energy Assistance Services Case Specialist

Position Summary : The Energy Assistance Services (EAS) Case Specialist is a grant funded position which meets the basic needs for food, energy, housing, transportation, and more for low-income clients. Assists applicants through transactional services.

Essential Responsibilities :

• Greet clients and establish rapport. Approach clients and colleagues with an open and professional stance, showing respect for each person as a helping professional worthy of trust.
• Work to strengthen client sufficiency and external supports; empower clients to become more independent of emergency services by averaging 4-5 cases with transactions per day (20-25 per week).
• Promote Pathway of Hope (POH) services to potential clients and facilitate case management of families using the POH plan.
• Use assessment tools provided to help with case planning for transactional and relational work
• Coordinate services to meet client needs by using the case plan, linking clients with available resources to help them achieve their goals.
• Maintain awareness and relationships with community agencies and other social services agencies to help coordinate services to clients
• Participate in committees, meetings and conferences as requested by the supervisor.
• Become fluent in the use of the Information Management System used by The Salvation Army to maintain client files, statistical information and other reports as needed
• Enter and save transactions for reserving needed funds for clients, monitor the available fund balances and request additional allocations as appropriate
• Perform other duties as assigned

Qualifications :

Education / Experience :

Skills, Knowledge & Abilities :

Computer Skills :

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