Senior Director, Operations and Program Management

Operations Leader For Digital Intelligence Logistics, Analytics, And Digital Mine

It's not just about your career or job title It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

This position will have operations responsibility within the Digital Intelligence Logistics, Analytics, and Digital Mine team for program management within Wabtec's KinetiX Product Line. The role will lead the Professional Services organization and act as the Operations Leader, driving operational excellence. You will be responsible for managing all aspects of the successful implementation of our solutions at our client sites and ensuring a smooth handoff to the customer support organization post go-live.

A hands-on leader who excels at customer management, project estimation, project execution, risk management, and implementation team formation and oversight, including project managers and administrators. As the Operations Leader, you will collaborate with Product Line Leaders, Engineering Leaders, and other cross-functional team members to build operational metrics and processes, organizational strategies, resource planning processes, and workforce development plans intended to create a harmonized engineering organization for LADM in alignment with the strategic priorities of the Digital Intelligence business. Additionally, this position will be accountable for the ongoing operations and financial (P&L) performance of the NIT (Track Inspection) product line. This role will report to the Group Vice President for Logistics, Analytics, and Digital Mine.

What Do We Want To Know About You?

Qualifications :

• Proven experience working with executive-level stakeholders in large projects to define enterprise software implementation and delivery strategy while managing a portfolio of projects
• Track record of successful solution delivery with demonstrated success managing multiple complex projects, juggling competing priorities, and meeting exacting deadlines
• Demonstrated success in scaling and profitably growing a professional services business focused on predictable implementation and offering value-added services. Experienced with managing budgets, including annual budgets and large-scale projects.
• Demonstrated success with driving organizational change and aligning teams to meet corporate and departmental objectives. Strong leadership skills with the ability to influence outcomes and organize teams to attain shared goals.
• Demonstrated success as a seasoned manager with the ability to hire, mentor, coach, develop, and motivate a geographically dispersed high-performing team
• Excellent client relationship management skills and ability to play a trusted advisor to C-level customer executives to execute an implementation plan that works towards a rapid, successful go-live
• Excellent presentation, written and verbal communication skills, with the ability to present to different audiences and bring the message across in a concise, professional manner
• Strong analytical and problem-solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
• Experience scoping and estimating project effort, documenting solutions, and presenting the content to customers, as well as a sound understanding of project control KPIs
• Strong project management skills and experience. PMP, ScrumMaster, or related Project Management certification
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
• Bachelor's Degree from an accredited four-year university or college
• Minimum of 10 years of experience in engineering, software development practices, project / program management, and / or other operations-centric role
• Prior experience in partnerships, contracts, and / or commercial operations.
• Strong analytical skills for evaluating information carefully and solving complex problems
• Highly motivated person who is passionate about collaborating with others to drive business results and can motivate others to do the same to improve the organization
• A team player who is open-minded, proactive, and process-driven
• Proficiency in commonly used tools in engineering, like Rally, Confluence, Clarity, Power BI, WorkBoard (or equivalent tools)

What Will Your Typical Day Look Like?

Responsible for building a strong team of project managers and implementation specialists with the ability to scale capacity for implementations across multiple global clients and for the KinetiX product line. Responsible for building project execution and revenue delivery as a core competency for KinetiX.

Work closely with Product, Sales and Engineering teams to help close new deals, influence product organization to deliver the highest customer value features first, tightly manage and improve project margins by managing scope creep, customer expectations, and streamlining processes to improve the consistency and efficiency of project delivery, and grow product line revenue through expansion of and offering other value added services.

Serve as the General Manager of the NIT (Track Inspection) business. This includes ensuring financial commitments are achieved. NIT commercial, services, and product teams are included in the accountabilities of this role.

Be the executive point of contact for customers during the project implementation phase, manage all executive stakeholder communication, progress reporting, and executive escalations.

Focus on attracting and retaining talent, building a high-performing team, setting measurable goals and expectations for team members, providing coaching and training for professional growth and success, and enhancing the organization's project management capability.

Manage the Professional Services practice to an agreed set of metrics and help set the vision for its evolution.

Manage financial and resourcing constraints; define budgets and targets for projects and annual plans for the entire organization, perform initial and final financial reviews, and ensure ongoing budget tracking.

Create and drive an operating structure for the Group Vice President to improve visibility to and execution of business operations, including all functions, product lines, customers, and partners for Logistics, Analytics, and Digital Mine.

Take a leadership role in unifying operations leads in the respective business lines to ensure consistency and drive best practices.

Develop, implement, and drive systems of accountability across the Staff and organization to ensure the business achieves its growth targets and delivers on financial metrics.

Lead and partner on special projects and initiatives of strategic importance to the Group Vice President, including inorganic activity.

Autonomously drive initiatives and anticipate potential challenges that could cause the business to miss its targets, acting to mitigate those potential risks and capitalize on opportunities.

Autonomously lead and partner with teams to identify and execute on business and productivity improvement projects that improve the team's ability to execute and / or decrease costs to improve profitability.

Collaborate cross-functionally with HR, P&L Leaders, and Finance leaders to solve complex problems related to resource supply & demand scenarios, budget changes, project schedules, operating plan management, and strategic planning as needed.

Support inorganic growth through market analysis, the identification of targets, alignment of targets with our stated growth and product strategies, due diligence, and deal closure.

Support managers with vendor management and sourcing needs for professional services, staff augmentation, and SW licenses and tools. Be the primary interface between engineering and sourcing and strategic suppliers for engineering needs. Coach and support managers on contingent worker compliance standards.

Develop and monitor metrics to drive execution in the overall engineering organization, perform detailed data analysis, and deliver executive-level reports and presentations that address budget adherence, variances, resourcing needs, skill gaps, etc.

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

The salary range for this role is between $161,300 - $229,800. The actual salary offered to a candidate may be influenced by a variety of factors, such as : training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future. This role is also eligible for a performance bonus. More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com.

Relocation assistance may be provided if eligibility requirements are met.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Our job titles may span more than one career level. The salary range for this role is between $161,300.00-$229,800.00 The actual salary offered to a candidate may be influenced by a variety of factors, such as : training, transferable skills, work experience, education, business needs, market