Enterprise Account Manager

Enterprise Account Manager

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About Your Role

As an Enterprise Account Manager at Fiserv, you will be at the forefront of ensuring exceptional client service for our portfolio of enterprise clients. Your role will involve tackling day-to-day service needs, resolving issues, and proactively identifying new methods to support and enhance client satisfaction. Join us in delivering innovative solutions while continuously aligning with Fiserv's mission to empower our clients.

What You'll Do

• Ensure prompt resolution of customer issues and inquiries in alignment with our "Customer First" initiatives.
• Build and maintain strong partnerships with Relationship Managers and various client support teams to drive operational excellence and meet clients' service expectations.
• Execute essential tasks such as quarterly / yearly rate adjustments and other repetitive duties.
• Meet departmental and operational standards, including quality and efficiency metrics.
• Identify systemic and client-impacting trends and escalate them through proper leadership and Relationship Managers.
• Manage a portfolio of 15-18 National Enterprise, Mid-Market, and Regional Telecheck Merchants.

Experience You'll Need To Have

Experience That Would Be Great To Have

How You'll Work

Sponsorship

Benefits At Fiserv

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please : Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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