Customer Service Representative / Dispatcher
Apollo Plumbing and RooterMarysville, WA, US30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionManage the dispatch board to keep field technicians on schedule and generating revenue. Assign service and maintenance calls based on technician availability, skill set, and location. Get to know your technicians’ strengths, communication styles, and preferences to help them succeed. Maintain accurate service call records and customer notes in our system. Support a positive, professional culture by staying upbeat and focused. Answer incoming calls with a friendly and professional tone. Listen attentively to customer needs, concerns, and questions—offering solutions or scheduling appointments as needed. Follow up on service calls and customer satisfaction. Provide accurate information about our services, availability, and scheduling. Handle customer issues or complaints calmly and efficiently, escalating as needed. Build trust and rapport with customers, ensuring a great experience from the first call to job completion. What We’re Looking For High School Diploma or GED Self-starter who’s dependable and flexible with hours High attention to detail and organizational skills Excellent verbal and written communication Willingness to learn and grow in a busy, fast-paced environment Strong computer literacy and fast, accurate typing Ability to multitask and stay task-oriented under pressure HVAC or Plumbing knowledge is a plus , not required Bilingual skills are a plus , not required Prior experience in dispatching or customer service is highly preferred Why Join Apollo Plumbing? You’ll be part of a supportive team where your voice matters and your work is valued. We’re growing, and we want people who are ready to grow with us! Bring your energy, organization, and communication skills to Apollo Plumbing—where we take pride in serving our community and supporting our people. Powered by JazzHR
Customer Service Representative / Dispatcher Location :
- Marysville, WA Schedule : Full-time (Fri, Sat, Sun, Mon with flexibility) Industry : Plumbing / Home Services Dispatch Who We Are At Apollo Plumbing, we don’t just fix plumbing—we care for people.
- Whether it's our customers or our team, we believe in clear communication, quality service, and a culture of respect.
- If you're organized, detail-oriented, and passionate about helping others, you could be the perfect fit for our CSR / Dispatcher position.
- What We Offer Competitive Pay ($21-28 / hr.) + Incentives Medical, Dental, Vision & Life Insurance 401(k) with Company Match Holiday & Vacation Pay Paid Training & Continuous Learning Advancement Opportunities What You’ll Do As a Customer Service Representative / Dispatcher , you will be the central connection between our customers and our field team, ensuring exceptional service and efficient operations.
Dispatching Responsibilities :
Customer Service Responsibilities :
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Customer Service • Marysville, WA, US
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