Customer Success Engineer (NYC / MIA / Spain)

Customer Success Engineer (NYC / MIA / Spain)

Location : NYC, Miami, or Spain

About Crossmint

Stablecoins and blockchains are upgrading the world's financial system — and Crossmint lets companies harness their power with ease.

Crossmint is a one-stop-shop developer platform for building modern financial applications, from the next generation of fintechs to applications that leverage AI agent–driven commerce.

With just a few lines of code, developers can integrate programmable wallets, stablecoin payments, tokenization, on / off ramps, compliance, and agentic commerce tools — all from a single vendor, without the need for a large team of blockchain engineers.

From companies like MoneyGram and Visa to entire nation states, our more than 40,000 clients use Crossmint to launch new financial products, tokenize assets, and build applications for agentic commerce — all on fully managed infrastructure across 50+ chains.

If you want to help build the backbone of programmable finance and agentic systems, we'd love to work with you!

Type of employment

Full-time

About The Role

As a Customer Success Engineer, you'll bring technical empathy to every customer engagement : Guiding users from integration to scaling across Crossmint's platform. You'll collaborate with Fortune 500 clients, AI agent builders, and fast-moving startups to drive success by ensuring seamless onboarding, troubleshooting, and long-term adoption.

• Lead technical onboarding : Help customers integrate Crossmint Wallets, Tokenization, and Checkout modules quickly and reliably.
• Deliver high-quality support and escalation : Debug complex issues across APIs, wallets, observability tools, and blockchain layers.
• Create / optimize developer resources : Self-service guides, docs, sample code, SDK demos, and technical walkthroughs.
• Collect and relay feedback : Channel customer insights to Product & Engineering teams to shape roadmap and fix high-impact issues.
• Drive automation & tooling improvements : Build scripts, Zapier workflows, or AI copilot shortcuts to streamline support workflows and lift customer experience.
• Become a cross-chain expert : From gasless, fiat-funded wallets to ERC-721 / SFT minting, subscriptions (ERC-5643), and secure MPC vaults.
• Support enterprise-level launches : Deliver white-glove support, SLA-backed availability, and expert escalation across priority accounts and time zones.

About You

You're a developer turned support champion, who enjoys solving real-world technical challenges and building trust with users :

Bonus Points

Please keep in mind : This is the full list of everything we're looking for. You don't need to check every single box to be a strong candidate, and having a good number of these would already indicate a solid fit for the role.

Benefits

Our Principles

Please note that Crossmint never conducts AI-based interviews, and all processes include an initial video call with a team member. Crossmint will not request personal identification documents or any payment during the interview. Stay vigilant about potential fraud. Use only official Crossmint domains : crossmint.com, crossmint.io, paella.dev.

Please let our Talent Team know if you need any assistance completing forms or participating in the process.

If you are interested, please apply

If you are interested in this role, please apply. Follow us on LinkedIn and Twitter to stay updated with our latest activity.

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