Mission Family Community Center Program Manager

Program Manager at Mission Family Community Center

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

The Program Manager at the Mission Family Community Center (MFCC) is responsible for overseeing facility operations (buildings and grounds), leading program development (serving the entire household), and ensuring the delivery of high-quality services to vulnerable families through a holistic and trauma informed lens. The MFCC serves as a dynamic hub for families to connect to essential resources, supports, and community partners. The Program Manager will stay current on challenges families are facing and serve as an expert on resources for families to better meet the evolving needs of the community and a resource hub to VOA Colorado Programs.

Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing and Crisis De-escalation Job duties include supporting and coordinating with other staff members in the delivery of appropriate support services for participants experiencing homelessness, maintaining the safety and well-being of all participants, maintaining the cleanliness of the facility, helping to plan and host special events, and ensuring program accountability, professional interaction / communication between VOAC staff, clients, volunteers, third party entities, and collaborators and maintaining client files and program data entry / maintenance. Further, the Mission Resource Coordinator will develop expertise on homeless services resources and other specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program.

Essential Duties and Responsibilities

Participant-Centered Services

Ensure participants' voices are heard, and their ideas inform program development.

Support staff in delivering holistic, family-centered services to families.

Demonstrate deep knowledge of participant-specific resources and commitment to service.

Facility & Safety Management

Oversee daily facility operations to maintain a safe, clean, professional, and welcoming environment.

Ensure the physical and emotional safety of all participants; manage the milieu, de-escalate conflicts, and contact emergency personnel when needed.

Conduct building walk-throughs, enforce rules, and manage general maintenance, including ordering and distribution of supplies.

Community Engagement & Partnerships

Build and sustain strong relationships with both internal partners and community partners to expand access to food, household needs, housing, employment, legal aid, benefits, parenting support, and other essential services.

Plan and host special events that promote community engagement and connect families to resources.

Serve as a coordinator for special projects as assigned.

Program Administration & Accountability

Maintain accurate client records and ensure timely data entry in organizational systems.

Possess in-depth knowledge of program requirements and best practices in service delivery.

Support team members by offering guidance, problem-solving, and staying informed on current trends in the field.

Uphold confidentiality and collaborate effectively across teams.

Perform duties in alignment with the Social Work Code of Ethics.

Front Desk & Volunteer Coordination

Manage front desk responsibilities, including answering calls, returning messages, assisting clients with services, and coordinating with case managers.

Assist Volunteer Services in recruiting, training, and supervising volunteers; develop volunteer roles and support their engagement.

Interact professionally with all stakeholders and resolve conflicts as needed.

Resource & Inventory Management

Receive, document, organize, and distribute donations appropriately.

Monitor and maintain inventory of supplies and resources.

General Duties

Attend staff meetings, community meetings, and other required gatherings.

Perform additional duties as assigned.

Competencies

Models core culture attributes of VOAC that include "AIRS" (Accountability, Integrity, Respect and Service).

Models and VOAC's three critical virtues of HHS (Hungry, Humble, People Smart).

Outcomes

Engage and manage 20 internal and external partnerships by 6.30.26 to support family needs such as but not limited to : Financial education and health, nutrition education, health education, physical health, parenting support, housing insecurity, employment needs, Youth groups, and basic need distributions to include; food, formula, household, personal care, diapers, and clothing.

Serve 50 individuals at each dinner service (13,000 dinners a year.)

Prevent 200 unduplicated households from eviction by 6.30.26

Enroll 200 unduplicated families in DHS benefits by 6.30.26

Serve 100 families through parent education by 6.30.26

Supervisory Responsibilities

Supervises the Resource Coordinator and Volunteers on site.

Working Conditions and Physical Requirements

Ability to visually and auditorily supervise the milieu.

Ability to move quickly and safely complete perimeter checks, and in cases of an emergency, initiate lockouts.

Must be able to lift up to 50 lbs. 10 to 15 times per day.

Must be able to stand and walk for the majority of day, if needed.

Position Type and Expected Hours of Work

Fulltime, Salary

Typically, Sunday-Thursday 9 : 00am-6 : 00pm with an hour lunch.

Work hours may vary to fulfill program objectives.

Location

2877 Lawrence Street, Denver, CO 80205

Pay Range : $58,254.00-$62400.00 annual exempt

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

Benefit eligibility is based on job type / status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer / Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance / Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will remain open until filled

VISA SPONSORSHIP NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

Minimum Qualifications of Position

Bachelor's degree in a related area or equivalent experience in human services.

One-year direct human service or customer service experience or equivalent experience.

Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.

Criminal and civil background checks within 30 days of hire.

Preferred Qualifications of Position

Experience working with under-resourced families, managing family / youth programs, working with behavioral health concerns, and case management experience.

Administrative experience and / or milieu management.

Crisis intervention skills.