Credit Analyst

Who We Are - Thermon

Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to deliver the lowest total cost of ownership.

Thermon offers over 250 products, software and services across multiple brands, providing a range of offerings from boilers, transportation heaters, and liquid load banks to tubing bundles and heat trace. We are the silent guardians of critical infrastructure. From the relentless demands of chemical plants and the intricate networks of rail and transit to the vital pulse of power generation, we innovate solutions that ensure optimal operation, protect critical assets, and maximize efficiency.

We care deeply about the success of our customers, the well-being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and integrity in everything we do. Through collaboration , we unite a rich legacy of expertise with a trusted global team, partnering side-by-side with our customers. We transfer the warmth needed to make life work.

Credit Analyst Opening :

The Credit Analyst will manage the internal new customer re quests and existing customer credit limit increases , be able to review credit reports, request credit references, determine credit limits based on Thermon Customer Credit Guidelines Policy, communicate effectively with order management and salesman about delinquency on accounts when credit limits need to be raised to accommodate orders and determine the best course of action to resolve issues.

The successful candidate must be positive, focused, a team player, and able to deliver qual ity work, even when distracted . The pr ofessional in this position must be self- motivated, ambitious, and ready for a challenge. Critical thinking and reasoning skil ls are an absolute necessity to be successful in this position.

The Credit Analyst will manage the internal new customer requests and existing customer credit limit increases, be able to review credit reports, request credit references, determine credit limits based on Thermon Customer Credit Guidelines Policy, communicate effectively with order management and salesman about delinquency on accounts when credit limits need to be raised to accommodate orders and determine the best course of action to resolve issues.

The successful candidate must be positive, focused, a team player, and able to deliver quality work, even when distracted. The professional in this position must be self-motivated, ambitious, and ready for a challenge. Critical thinking and reasoning skills are an absolute necessity to be successful in this position.

Key Responsibilities

• Accountable for managing new customer requests
• Accountable for managing existing customer credit limit increases
• Utilizes strong analytical skills to assess situations and provide actionable recommendations.
• Actively research D&B credit reports for customer credit worthiness
• Actively work credit references for customer credit worthiness
• Proactively monitor accounts for outstanding invoices and report them to the collection specialist for follow-up
• Effectively communicate with order management on the progress of credit requests.
• Document all interaction with customers and order management to ensure reporting accuracy according to established Sox Controls
• Actively participate in process improvements to drive operational effectiveness and performance improvement that leads to a positive and measurable impact on the business
• Customer management (add new customer and credit limits with proper approvals under the Customer Credit Guideline Policy)
• Collaborates with Accounting Manager to maintain processes and procedures for new and existing customer credit requests
• Serve as backup to the Collections Specialist
• Other duties and special projects as requested by management

Key Characteristics, Competences & Skills

Champions Integrity and Trust :

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him / herself for personal gain.

Intellectual Horsepower :

Able to grasp complex issues and understand the essence of the challenges at hand. Assimilates new information quickly and does not get overwhelmed when needing to move quickly from one topic to another.

Customer Focus :

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Drive for Results :

Is high energy, action oriented and focused on producing good outcomes. Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others forward to the goal.

Makes good, timely decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his / her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Able to move forward without all of the data.

Is able to develop strong relationships with leaders and employees at all levels and areas of responsibility within the company and is able to work effectively across functional boundaries in a matrix environment.

Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise. Deals fairly with non-performance and is unafraid to deliver tough messages when necessary.

Knowledge & Experience