Talent.com
Customer Service Specialist

Customer Service Specialist

AdaptHealthChattanooga, TN, US
30+ days ago
Job type
  • Full-time
Job description

AdaptHealth Opportunity Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please apply.

Customer Service Specialist

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialist works in a fast-paced environment answering inbound calls and making outbound calls. They may be responsible for obtaining, analyzing, and verifying the accuracy of information received from referrals, creating orders, and scheduling the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate patients of their financial responsibility when applicable.

Job Duties :

  • Develop and maintain working knowledge of current products and services offered by the company
  • Answer all calls and emails in a timely manner, in adherence to their goals
  • Document all call information according to standard operating procedures
  • Answer questions about products and services, retail stores, and general service line information and other information as necessary based on customer call needs
  • Process orders, route calls to appropriate resources, and follow up on customer calls where necessary
  • Review all required documentation to ensure accuracy
  • Accurately process, verify, and / or submit documentation and orders
  • Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
  • Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
  • Must be able to navigate through multiple online EMR systems to obtain applicable documentation
  • Enter and review all pertinent information in EMR system including authorizations and expiration dates
  • Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies
  • Verify insurance carriers are listed in the companys database system, if not request the new carrier is entered
  • Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process
  • Meet quality assurance requirements and other key performance metrics
  • Facilitate resolution on customer complaints and problem solving
  • Pays attention to detail and has great organizational skills
  • Actively listens to patients and handle stressful situations with compassion and empathy
  • Flexible with the actual work and the hours of operation
  • Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To" documents

Competency, Skills and Abilities :

  • Excellent customer service skills
  • Analytical and problem-solving skills with attention to detail
  • Decision Making
  • Excellent ability to communicate both verbally and in writing
  • Ability to prioritize and manage multiple tasks
  • Proficient computer skills and knowledge of Microsoft Office
  • Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
  • General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred
  • Work well independently and as part of a group
  • Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
  • Requirements

  • High School Diploma or equivalent
  • One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
  • Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
  • Exact job experience is considered any of the above tasks in a Medicare certified.
  • AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

    Create a job alert for this search

    Customer Service Specialist • Chattanooga, TN, US

    Related jobs
    • Promoted
    Remote Customer Service

    Remote Customer Service

    Professional Career SolutionsChattanooga, Tennessee
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 30+ days ago
    • Promoted
    HubSpot Support Specialist

    HubSpot Support Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a HubSpot Support Specialist to maintain, optimize, and advance their HubSpot CRM platform.Key Responsibilities Support ongoing data hygiene, including de-duplication and...Show moreLast updated: 1 day ago
    • Promoted
    Remote Customer Support Specialist

    Remote Customer Support Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Remote
    Full-time
    A company is looking for a Remote Customer Support Specialist to provide exceptional service to customers in a virtual environment. Key Responsibilities Respond to customer inquiries via email, li...Show moreLast updated: 30+ days ago
    • Promoted
    Merchant Support Specialist

    Merchant Support Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a Merchant Support Specialist.Key Responsibilities Provide Tier 1 support for merchants using the online ordering platform, troubleshooting issues related to menu setting...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Customer Service Specialist

    Remote Customer Service Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Remote
    Full-time
    A company is looking for a Part Time Remote Customer Service Specialist.Key Responsibilities Navigate electronic health records to validate and document patient information while ensuring HIPAA c...Show moreLast updated: 30+ days ago
    • Promoted
    Contact Center QA Specialist

    Contact Center QA Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a Contact Center QA Specialist who monitors and evaluates customer interactions to enhance service quality. Key Responsibilities : Monitor calls, texts, and emails to provi...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a Customer Service Specialist - Supply Chain.Key Responsibilities Manage relationships with third-party providers to ensure timely and accurate order fulfillment Collabo...Show moreLast updated: 30+ days ago
    • Promoted
    Consumer Experience Specialist

    Consumer Experience Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a Consumer Experience Specialist.Key Responsibilities Field and resolve inquiries via phone, chat, and other contact methods within the Consumer Experience Center Provid...Show moreLast updated: 4 days ago
    • Promoted
    Customer Experience Specialist

    Customer Experience Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a Customer Experience Specialist to provide exceptional service to clients on a contract basis.Key Responsibilities Provide dedicated support to an assigned group of clie...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate - Customer Service Center - Bowie, MD

    Customer Service Associate - Customer Service Center - Bowie, MD

    WesBanco Bank Inc.Chattanooga, TN, United States
    Full-time +1
    Customer Service Associate - Customer Service Center.This position is 100% remote within the Bank's footprint.Employee will work full time remote outside of a WesBanco location (may occasionally at...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Team Lead

    Customer Service Team Lead

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a Customer Service Lead.Key Responsibilities Train and support the CSR team as a subject matter expert in all product and transaction types Handle escalated calls and pr...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Success Advocate

    Customer Success Advocate

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a Customer Success Advocate.Key Responsibilities Handle inbound sales and service calls, focusing on customer experience Provide thoughtful advice to enhance customer va...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a Customer Support Specialist to provide exceptional support to B2B customers.Key Responsibilities Deliver an exceptional customer experience through various communicatio...Show moreLast updated: 30+ days ago
    • Promoted
    HubSpot CRM Specialist

    HubSpot CRM Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a HubSpot CRM Specialist to maintain, optimize, and advance their HubSpot CRM platform.Key Responsibilities Support ongoing data hygiene, including de-duplication and his...Show moreLast updated: 1 day ago
    • Promoted
    Customer Success Specialist

    Customer Success Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a Customer Success Specialist I to manage technical support and customer satisfaction.Key Responsibilities Manage and resolve technical issues from the external Tier 1 su...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Retention Specialist

    Customer Retention Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a Customer Retention Specialist to serve as a liaison between borrowers and loan officers.Key Responsibilities Make 100+ outbound dials daily to connect borrowers with lo...Show moreLast updated: 30+ days ago
    • Promoted
    Enhanced Services Specialist

    Enhanced Services Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for an Enhanced Services Specialist.Key Responsibilities Process dependent eligibility verification requests and support compliance audits Assist with carrier billing reconc...Show moreLast updated: 2 days ago
    • Promoted
    Customer Service / Benefits Advisor (Work from home)

    Customer Service / Benefits Advisor (Work from home)

    Professional Career SolutionsCleveland, Tennessee
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Engagement Specialist

    Customer Engagement Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a Customer Engagement Specialist to support clients in utilizing their survey creation platform while working remotely on Pacific Time hours. Key Responsibilities Manage c...Show moreLast updated: 30+ days ago
    • Promoted
    Healthcare Customer Support Specialist

    Healthcare Customer Support Specialist

    VirtualVocationsChattanooga, Tennessee, United States
    Full-time
    A company is looking for a Healthcare Customer Support Specialist to assist a leading health insurance customer.Key Responsibilities Operate on multiple computer applications to assist calls and ...Show moreLast updated: 1 day ago