Senior Manager, Go-to-Market Program Management Office

Senior Manager Go-to-Market Program Management Office

As a Senior Manager in the Go-to-Market Program Management Office, you will play a dual role as both leader and practitioner on critical go-to-market initiatives, driving business growth in sales, customer success, and marketing. You will lead a team of Program Managers who orchestrate go-to-market readiness across a portfolio of transformation and growth initiatives in close partnership with change management, enablement, operational and technical delivery partners. Your influence and leadership will span from working with the business to shape well-articulated, measurable intake requests through a program or project's transition to operations. You ensure that work led by your team delivers measurable business outcomes and is orchestrated effectively with paralleled dedication to the team's high performance and individual development. At times, the work will require you to lead parts of programs as well, which will require mastery of complex, cross-functional program management. This position reports to the Director of the Go-to-Market Program Management Office and is hybrid / remote.

Responsibilities

Lead and develop a team of program managers; provide guidance, mentor, and upskill to successfully deliver initiatives.

Dive into program details to uncover areas of friction or challenge and lead the team to resolution.

Facilitate conversations and collaborate with cross-functional teams including go-to-market strategy, business models & pricing, business architecture, enablement, technical delivery, change management, and go-to-market teams to define clear program scope, objectives, and deliverables.

Ensure your portfolio of work includes comprehensive project plans that follow defined program management governance, including timelines, milestones, RAID logs, reporting structures, etc.

Identify cross-portfolio connections, dependencies, and risks and facilitate conversations that drive action where needed to fill gaps in delivery.

Partner with stakeholders, to refine intake requests, with particular focus on quantified revenue impact and alignment business and organizational goals.

Participate in intake reviews and manage associated team allocation and capacity.

Contribute to complex, cross-functional work as a program manager as business needs arise.

Contribute to continuous improvement of program operations including intake, methodology, reporting, program metrics, and general ways of working.

Minimum Qualifications

10+ years of progressive experience in project or program management with at least 3-5 years in a team leadership role.

Experience leading go-to-market transformation or growth programs in the technology industry.

Strong leadership and people management skills, with the ability to inspire teams, coach effectively, and manage performance for continuous growth and development.

Strong business acumen in go-to-market teams & strategy.

Proven ability to lead and influence cross-functional teams and build strong stakeholder relationships.

Natural tendency toward data & metrics as they apply to programs and program operations.

Demonstrated experience in successfully delivering a portfolio of complex go-to-market programs across a diverse stakeholder team.

Experience in change management, process definition, and enablement and collaboration with internal product and operations teams.

Strong problem-solving skills and the ability to make strategic and incremental decisions in ambiguous situations.

Ability to manage across priorities, balancing individual contribution with management responsibility.

Ability to dive into the details to drive execution, while also maintaining a broader strategic perspective.

Experience and comfort in working in agile environments, with ability to flex and adapt to changes.

Experience in structuring and facilitating in-person and remote meetings and workshops that align diverse stakeholders around a common mission and action plan.

Experience in applying PMO-governed program management methodologies and standard tools and artifacts.

PMP, Change Management, or relatable certifications are highly desirable.

Ability to travel as required (up to 25%).