SENIOR CLERK - 64085836

Senior Clerk - 64085836

Come join the DOH-Team Duval! If you are looking to establish an exciting and successful career in public health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. Under the direct supervision of the Clinic Operation Manager, this is a highly visible and skilled position involving exercise of independent judgment and initiative in the Florida Department of Health-Duval (FDOH-Duval) Health Center setting. Provides excellent customer service and quality care experience at every customer encounter for the day-to-day front desk operations, office related duties and billing of medical services provided by the center.

Public Health Competency Domain 1 : Analytical / Assessment Skills

Public Health Competency Domain 2 : Policy Development / Program Planning Skills

Public Health Competency Domain 3 : Communication Skills

Public Health Competency Domain 4 : Cultural Competency Skills

• Register, verify, and update client demographic information in HMS.
• Performs client registration accurately and positively (greet patients upon entry; keeps client updated on their status while waiting; ensures client is aware of next appointment, follow up needed, etc. upon appointment completion).
• Accurately prepares client medical records prior to scheduled appointment time.
• Establishes, updates, and verifies patient demographic and insurance information.
• Collects, analyzes and records interview data about clients.
• Compiles various clerical reports.
• Verifies validity of documentation of client's eligibility for care using modern computing techniques and database retrieval.
• Schedules client appointments.
• Ensures all clients receiving services are checked in by receipt of an encounter number and complete or update all necessary client consent forms and other documents.
• Serves as a witness to signature of client consent forms and other documents.
• Answers, documents and / or transfers telephone calls in a prompt, courteous and professional manner.
• Directs and responds to general public inquiries both in the center and on the telephone.
• Retrieves, prepares, and maintains medical records.
• Ensures that all of the necessary documents are scanned and correctly attached in clients EHR in HMS.
• Photocopies records and reports as necessary for referrals to outside providers.
• Monitors, accepts, and reviews all incoming mail and faxes and disseminates to all appropriate parties.
• Assists with inventory and ordering office clerical supplies as needed.
• Provides requested support to team members (providers, peers, clinical staff, interns, volunteers, etc.)
• Completes Time Sheet and Employee Activity Records in a timely manner.

Public Health Competency Domain 7 : Financial Planning / Management Skills

Required Knowledge, Skills, and Abilities :

Knowledge :

Skills :

Abilities :

Qualifications :

Florida Department of Health Mission, Vision, and Values :

Mission : To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision : To be the Healthiest State in the Nation.

Values :

Innovation : We search for creative solutions and manage resources wisely.

Collaboration : We use teamwork to achieve common goals & solve problems.

Accountability : We perform with integrity & respect.

Responsiveness : We achieve our mission by serving our customers & engaging our partners.

Excellence : We promote quality outcomes through learning & continuous performance improvement.

Where you will work :

Florida Department of Health in Duval County

515 West 6th Street

Jacksonville, FL 32206

The benefits of working for the state of Florida :

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised :

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic