IT Help Desk Manager

Job Description :

Job Title : IT Help Desk Manager

Location : Springfield, Missouri

Time Type : Full Time

Schedule : Monday-Friday 8am-5pm

Job Summary :

Are you a passionate and dedicated IT Professional looking to make a positive impact in the lives of our team members? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career?

Join our team as an IT Help Desk Manager!

As an IT Help Desk Manager, you'll mentor, coach, and supervise all help desk staff, manage helpdesk software, oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices, and research, plan, and implement IT related duties.

Our ideal candidate is passionate about IT support, has management experience, and strong technical knowledge.

Position Perks & Benefits :

• Employee benefits package - health, dental, vision, retirement, life, & more
• Paid time off - 29 days per year including vacation & holiday pay
• Mileage reimbursement - company paid for work functions requiring travel
• Top-notch training - initial, ongoing, comprehensive, and supportive
• Career mobility - advancement opportunities / promoting from within
• Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Key Responsibilities :

• Mentor, coach, and supervise all help desk staff.
• Manage helpdesk software.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Research, plan, and implement IT related duties.

Education and / or Experience Qualifications :

• Bachelor's degree Preferred or equivalent experience.
• Must have 3-5 years of experience in Management.

Additional Qualifications :

Vast working technical knowledge of basic networking and Microsoft operation systems.

Brightli is on a Mission :

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences.

If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.