XDT Market Supervisor

Market Delivery Supervisor

As a Market Delivery Supervisor, you'll be the driving force behind the seamless operation of our delivery services, leading a team that ensures our customers receive exceptional service. By managing the productivity of our local Lowe's associates, you directly affect the efficiency of our supply chain. From managing daily tasks to surpassing major milestones, every delivery you oversee will reflect our commitment to our customers and communities.

In this role, you'll use your leadership and communication skills to manage, coach, and train our Cross-Dock Terminal (XDT) Lowe's associates. You'll handle inventory flow, manage associate schedules and tasks, and resolve customer escalations. Other integral parts of your role include resolving same-day delivery issues and building a positive team environment.

Key responsibilities include :

• Manage a market-based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements.
• Interview, hire, and train associates on Home Delivery processes and systems.
• Motivate and manage associates daily, creating and promoting daily schedules.
• Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences.
• Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers for world-class experiences.
• Utilize Warehouse Management System (WMS) for inventory reconciliation and audits.
• Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes.
• Interact with third-party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
• Demonstrate effective problem-solving, change leadership, and team orientation skills.
• Communicate Delivery successes, opportunities, and recommended solutions regularly to improve experiences.
• Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to In-Home Customer Delivery experiences.
• Engage with the warehouse, supporting associate engagement, inventory management, and warehouse operations.

Minimum qualifications include :

Preferred qualifications include :

Pay Range : $59,800.00 - $99,900.00 annually. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.