Job Description
Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs a variety of intermediate user-problem analyses for the help desk. Assesses the customers’ issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete.
Minimum Qualifications
Other Job Specific Skills
Service Desk Analyst • San Antonio, TX
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