Service Technician

Service Technicians will perform basic preventative maintenance, inspect vehicles for potential problems, and troubleshoot issues to ensure vehicles are performing properly and the needs of customers are appropriately addressed.

This role is expected to partner with our service department team and O’GARA’s management to deliver superior service and education to customers on problems and proposed solutions for their vehicles.

REQUIREMENTS AND QUALIFICATION

• High school diploma or equivalent
• Valid California Driver’s license and insurable
• ASE certification preferred
• Proficient mechanical skills
• Ability to collaborate with the public, sometimes with several customers at a time
• Ability to collaborate with other dealership personnel
• Excellent verbal and written communication skills
• Proficient knowledge of dealership computer systems
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct

DUTIES AND RESPONSIBILITIES

• Receive Repair Orders from dispatcher on a computer terminal and take the vehicle to stall areas
• Perform work on Repair Orders with efficiency and accuracy, in accordance with dealership and factory
• Communicate with Parts Department to obtain needed parts.

Inform Service Manager if a vehicle is awaiting parts and pursue special ordering of parts, if appropriate

• Save and tag parts if the job is under warranty or if requested by the customers
• Examine the vehicle to determine if additional safety or service work is required
• Inform Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised
• Diagnose the cause of any malfunction and perform repair, if authorized by the customers
• Document work performed on each vehicle on the Repair Order using the concern, cause, and correction format.

State repair diagnosis / description as clearly as possible on your terminal, as this is what the Customers will see and how the billing will be determined

• Road test vehicles to quality check work performed as required, keeping in mind that customers’ vehicles should not be used for personal errands and should not be operated illegally or unsafely
• Seat belts must always be worn
• Continually monitor status of each vehicle and inform the Service Manager.

Escalate "wait" jobs as much as possible.

Monitor promised times and advise if there will be a problem meeting a promised time as soon as it becomes apparent

• Ensure that customers’ vehicles are returned to them as clean as they were prior to being serviced
• Properly use the special tools and equipment provided by the Service Department
• Maintain an inventory of tools not normally inventoried by the Service Department as "special tools"
• Maintain the workspace assigned in an organized and clean manner
• Produce quality work that displays pride in workmanship
• Review technical bulletins and other publications as assigned by management
• Participate and utilize technical training as requested by management
• Attend training classes as directed by management
• Perform other job-related duties as assigned by corporate management

Benefits

• Health, dental, and vision coverage
• Paid time off and vacation
• Employee vehicle purchase plans
• Retirement saving-401K plan
• Life and disability benefits plans
• Paid training, growth opportunities
• Discounts on products and services
• Long term job security

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.