Technical Account Manager I (East Coast / Central)

Job Summary :

The Technical Account Manager I (TAM I) will play a critical role in bridging the gap between enterprise customers, sales, product, and engineering teams. This role is focused on supporting new business opportunities and technical integrations in the industrial automation, 3PL, manufacturing, Hospitality and logistics sectors, helping customers adopt Bear Robotics' autonomous robot solutions at scale.

The ideal candidate will have a strong background in robotics, automation, or systems integration and be comfortable working in complex enterprise environments. TAMs are expected to serve as trusted technical advisors, ensuring a seamless experience from pre-sales through deployment and ongoing support.

Key Duties / Responsibilities :

Pre-Sales & Technical Enablement

• Support enterprise sales efforts by leading technical discovery, integration planning, and product fit assessments.
• Develop technical proposals, system architecture diagrams, and deployment plans tailored to customer environments.
• Present technical solutions and product demos to senior customer stakeholders, including engineers, operators, and executives.
• Author and submit CRDs (Customer Requirement Documents) for all assigned PoCs, ensuring customer needs are incorporated into the product roadmap.

Integration & Deployment Support

Customer Success & Account Management

Cross-Functional Feedback & Product Insight

Supervisory Responsibilities :

Required Skills / Abilities / Qualifications :

Preferred Skills / Abilities / Qualifications :

Education / Experience :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bear Robotics, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.