Automation and Insights Vice President - FanDuel Careers

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including : America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE : FLUT).

The Position

Our roster has an opening with your name on it

FanDuel Group is looking for a strategic and customer-obsessed Vice President, Automation & Insights to lead transformative work across customer support innovation, CRM infrastructure, and the Voice of Customer (VOC) practice. This critical role will champion FanDuel’s foundational belief that "Everything begins with the customer" by ensuring our systems, tools, and insights are built to support frictionless experiences, proactive service, and data-informed decisions across the business.

This role leads cross-functional efforts to centralize and activate customer insights—fueling better decision-making in Customer Support, Payments & Fraud, VIP Services, Social Media Response, and Marketing. You will guide the strategic use of CRM platforms, VOC tooling, and AI-driven automation to improve operational efficiency, customer satisfaction, and internal alignment.

As the executive owner of both the CRM technology ecosystem and VOC function, you’ll bring deep expertise across the Salesforce suite—including Data Cloud, Agentforce, Service Cloud, Einstein AI, and Messaging—to build seamless, intelligent, and scalable systems that enhance how we hear from and serve our customers.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

The Game Plan

Everyone on our team has a part to play

Voice of the Customer Leadership

• Lead FanDuel’s Voice of Customer (VOC) program, developing a unified framework for capturing, analyzing, and sharing customer insights across the organization.
• Translate VOC insights into clear recommendations that influence roadmap prioritization across Product, Support, Fraud / Payments, VIP Services, and Marketing.
• Create compelling storytelling that amplifies customer sentiment and ensures leaders have a real-time pulse on the voice of the fan.

Customer Support Tooling & Automation

Payments, Fraud, and VIP Enablement

Cross-Functional Influence

The Stats

What we're looking for in our next teammate

Player Benefits

We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here : FanDuel Total Rewards . Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

The applicable salary range for this position is $202,000 - $296,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits : medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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