Job Title : IT Operations Specialist
Salary : $95000 / year
Job location : Houston, Texas
Hybrid / Onsite / Remote : 100% in the office for the first 90 days. After completion of 90 days, they can work 2 days at home and 3 days in the office.
Hours : Monday Friday (8 : 00a.m 5 : 00p.m)
Day to Day : Provides strategic support and guidance to the company’s IT Operational infrastructure, including, but not limited to, software systems, websites, public facing assets, procedures, training, and security.
Essential Functions :
- Collaborates with other IT Operations Specialists to understand and support our company’s operational environment.
- Continuously builds a working knowledge of the company’s software systems and websites.
- Provides supports and training for company’s software systems.
- Provides support and training for company’s websites and public facing assets.
- Supports and implements defined improvements to the operational environment while identifying opportunities to improve the systems involved.
- Collaborates with programmers, developers, and other IT team members to explain errors and / or recommend modifications to company’s software systems.
- Supports and communicates IT policies, standards, and guidelines, and contribute to training and dissemination of such policies and practices to company’s user base.
- Collaborates with other IT team members to research and resolve problems.
- Works with the CTO and IT Directors to facilitate a comprehensive IT Strategy. Additional Info :
- Working knowledge of O365 capabilities and configuration
- Fairly knowledgeable about current business environments with regards to software systems, training, websites, and public facing assets.
- Good communication and presentation skills.
- Ability to manage multiple assignments at once, multi-task across projects, and effectively prioritize each.
- Focused on process development and adherence.
- Ability to see potential issues and risks and communicate them to the IT Team.
- Good analytical and problem-solving abilities to identify and resolve software, support, and training issues. Plus to have :
- Ability to read, write and speak English fluently. Bilingual is a plus.
- Effective and professional communication skills, with an emphasis on verbal skills.
- Knowledge of Microsoft software products.
- Experience supporting multiple locations.
- Ability to analyze and troubleshoot software systems and operational-related issues.
- Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgement.
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Job Title: IT Operations Specialist. Provides strategic support and guidance to the company’s IT Operational infrastructure, including, but not limited to, software systems, websites, public facing assets, procedures, training, and security. Collaborates with other IT Operations Specialists to under...
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