Radio Dispatcher

RADIO

DISPATCHER

DEPARTMENT : TRADE Transportation

SALARY : $38,120 - $51,183

SCHEDULE : M-F

9 : 00AM - 5 : 00PM (Full Time)

LOCATION : West

Trenton, NJ

POSITION(S)

AVAILABLE : 1

POSITION

OVERVIEW :

TRADE Transportation is Mercer County's paratransit

service, committed to providing safe, reliable, and accessible non-emergency

transportation for eligible residents, including older adults (60+) and

individuals with disabilities. The Radio Dispatcher plays a critical role in

coordinating daily operations and ensuring the smooth, efficient flow of

communications between drivers, passengers, and administrative personnel.

RESPONSIBILITIES :

Operate radios and telephone systems to dispatch

transportation vehicles.

Receive, document, and relay information and requests

from passengers and drivers.

Maintain detailed records of calls and daily

activities.

Ensure compliance with Federal Communications

Commission (FCC) rules.

Perform administrative and clerical duties, such as

filing, data entry, and record maintenance.

Respond to inquiries regarding scheduling, safety, and

transportation procedures.

Support emergency and safety communications when

needed.

Monitor video surveillance and report potential safety

concerns.

May interact with law enforcement databases or public

safety systems as required.

REQUIREMENTS :

Six (6) months of experience in radio dispatching or

operation of radio / telephone equipment.

OR

A valid Commercial Radio Operator Permit / License

issued by the FCC.

KNOWLEDGE,

SKILLS, ABILITIES :

• Knowledge of FCC rules for radio systems.

Ability to remain calm and decisive in high-pressure

or emergency situations.

Ability to read, write, and communicate clearly in

English.

Mercer County EEO / Civil Service

Statement & Residency Requirements :

Mercer County is an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and accessible workplace. We provide equal employment opportunities to all individuals regardless of race, creed, color, national origin, nationality, ancestry, age, sex, gender, pregnancy, marital status, civil union status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, disability, or any other protected characteristic under federal, state, or local law.

As a Civil Service employer under the State of New Jersey, all candidates must comply with New Jersey Civil Service Commission regulations and guidelines. Mercer County residency is required. Non-residents must establish residency within one (1) year of employment.

Mercer County is also committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws, specifically in accordance with the New Jersey State Policy Prohibiting Discrimination in the Workplace.

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