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Owensboro Health
Guest Relations Representative I - StepdownOwensboro Health • Location Owensboro, KY
Guest Relations Representative I - Stepdown

Guest Relations Representative I - Stepdown

Owensboro Health • Location Owensboro, KY
30+ days ago
Job type
  • Full-time
Job description

Summary

Job Summary
Acts as a liaison between guests, staff, and patients to respond to all information inquiries. Job Responsibilities
  • Acts as central information resource for Owensboro Health staff, patients, and guests.
  • Receives, screens, routes, and/or responds to all incoming inquiries.
  • Greets all guests and provides proper directions or instructions based on needs.
  • Facilitates visitor flow in and out of the department.
  • Updates diet orders and verifies patient diet upon tray deliveries.
  • May monitor tube system and handle medications in accordance with medication safe handling practice.
  • Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.
  • Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments.
  • Serves as a central information resource to physicians, family, co-workers, and health team.
  • Arranges for patient transport services.
  • Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.
  • Maintains centrally accessible resource materials (phone books, quick reference for supplies).
  • Serves as a resource regarding electronic medical record (EMR); requests outside medical records and scans documents into EMR.
  • Break down charts and take to Health Information Management.
  • Cleans and organizes work area upon arrival.
  • Checks copiers and printers at beginning of shift.
  • Enters work orders and orders supplies.
  • Maintains nourishment stations, waiting rooms, and consultation rooms.
Qualifications
  • High school diploma, General Equivalency Diploma (GED) or higher preferred
  • No experience required
  • No licensure/certification/registration required
Skills and Attributes
  • Requires critical thinking skills and decisive judgment.
  • Works under minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.
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Guest Relations Representative I - Stepdown • Location Owensboro, KY

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