Client Director

What you will do

• Lead senior client relationships across a portfolio of US accounts and be accountable for delivery, growth and retention
• Distill complex strategies into clear client narratives that drive measurable outcomes
• Direct cross-functional teams to deliver integrated campaigns, ensuring consistency, quality, and client satisfaction
• Embed CX best practice into client plans, aligning with global frameworks and a client-first approach
• Support new business efforts and collaborate on pitches end-to-end, from strategy through to delivery
• Apply commercial acumen to meet revenue growth and retention goals
• Embed audience and market insights into strategies to strengthen outcomes
• Manage senior client expectations with confidence, clarity, and authority
• Build strong partnerships with US leadership and CX leadership to ensure global best practice is applied locally
• Maintain accountability for embedding CX frameworks and strengthening long-term partnerships

Requirements

Diversity & Inclusion

Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.

We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.

We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.

If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.