Senior Success Lead, Public Sector

Customer Success Relationship Manager

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. We're looking for an experienced relationship pro with deep experience in government and public sector engagement, who excels in fast-paced environments and is eager to drive impact as part of our Customer Success team. Customer success is the value organization of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectivesmaximizing value, accelerating time to impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers. This role includes responsibilities for customer success outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and activities (e.g., strategic engagement leadership and management, delivery, adoption, advocacy, retention, etc.).

You Will :

Own engagement management and value management for a dedicated account portfolio of up to five accounts in our public sector segment, with a special focus on end-to-end accelerating value within your portfolio.

Develop a deep understanding of how our current government and government channel partner accounts that are using data to achieve strategic objectives through a variety of engagement techniques (e.g. quarterly business reviews). Innovate ideas on how to support our partners in achieving success as they would define it.

Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals.

Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively.

Drive long-term customer value by boosting product adoption, strengthening satisfaction and health, and building trusted, lasting relationships.

Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business.

Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.

Take a self-service-first approach to problem solving and navigating questions internally and externally.

Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work.

Help create a company-wide culture of customer-centricity.

What You Bring to the Table :

Seven+ years experience in healthcare technology and customer facing roles (required).

Four+ years experience in the federal government or with government contractors and government adjacent organizations (preferred).

Experienced strategic program and project manager focused on connecting the dots thinking that puts client value at the center of everything.

Proven ability to build deep, trust-based relationships with customer stakeholders.

Skilled at expanding relationships beyond direct contacts through rapport-building.

Demonstrated ownership of complex, high-value customer accounts.

Strategic thinker who connects cross-customer trends to shape value propositions.

Effective and empathetic internal and external communication.

Previous experience working in one or more of the following areas (required) :

Experience working within a government agency or government-adjacent organization, RWD health analytic companies, CROs, or systems integrators in the healthcare sector.

Application of RWD and RWE in the pharmaceutical and life sciences space.

Understanding of drug development and / or clinical trials.

Datavant is committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation. The estimated base salary range (not including variable pay) for this role is $140,000$175,000 USD.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and / or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and / or religion.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here .