Talent.com
Director Front Office

Director Front Office

Element San Jose AirportSan Jose, CA, United States
10 days ago
Job type
  • Full-time
Job description

As a Director of Front Office, you would be responsible for directing and administering all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Qualifications

  • Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate’s degree with at least 3 years of Front Office management experience is required.
  • Specific brand experience / OnQ (PMS – property management) Certification (as defined by property), 500+ room experience, and / or previous director level experience preferred.

Job Responsibilities

  • Directs and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in / check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Implements and monitors all corporate marketing programs
  • Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Runs and completes daily reports, analyze data and make decisions based on data
  • Resolves guest issues and concerns to guest satisfaction
  • Recruits, interviews and trains associates
  • Participates in the Property Manager on Duty program.
  • Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.
  • Completes tasks or projects as assigned or as required.
  • After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

  • Daily Pay ! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
  • Property Information

    Newest hotel near San Jose Airport with free breakfast Stay in your Element and find balance at Element San Jose Airport. Located minutes from San Jose Airport and activities in downtown San Jose, our hotel boasts a relentless commitment to your wellbeing with allergy-free rooms and suites which offer plush Heavenly® bedding, eco-friendly amenities, full kitchens, and in room entertainment. Get a good start to your mornings with our energizing Rise : Breakfast, then enjoy fare at one of the restaurants nearby. Mingle with other Element guests over savory food and beverages four nights a week at Relax : Evening Reception, and stay whole at our 24-hour fitness center and outdoor pool. Our event venue near dining, shopping, and outdoor recreational activities make our hotel the perfect place for your next event. Our hotel is also close to destinations like San Pedro Square Market, Santana Row, Santa Clara University, stadiums and arenas like PayPal Park and SAP Center, and museums. Whatever brings you to San Jose, enjoy it from our resource-efficient hotel. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

    Application deadline for Colorado positions :

    Source : Evolution Hospitality

    #J-18808-Ljbffr

    Create a job alert for this search

    Director Front Office • San Jose, CA, United States

    Related jobs
    • Promoted
    Front Office Business Partner

    Front Office Business Partner

    Ivy Rehab NetworkOakland, CA, US
    Full-time
    Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applie...Show moreLast updated: 2 days ago
    • Promoted
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance BuzzSan Juan Bautista, California, US
    Full-time +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...Show moreLast updated: 25 days ago
    • Promoted
    • New!
    Assistant Front Office Manager

    Assistant Front Office Manager

    Noble House Hotels & ResortsSan Francisco, CA, US
    Full-time
    Housed within Fisherman's Wharf historic Haslett Warehouse building, the Argonaut Hotel merits a term like iconic both for its past and its present. A recipient of the AAA Four Diamond Award for 18 ...Show moreLast updated: 12 hours ago
    • Promoted
    Director of Front Office

    Director of Front Office

    ThehotelatavalonSan Francisco, CA, United States
    Full-time
    The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibr...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Dual Director of Revenue Management

    Dual Director of Revenue Management

    MarriottHalf Moon Bay, CA, US
    Full-time
    Oversees revenue management activities and managers within area of purview.Responsible for balancing the financial objectives of different lodging products to maximize total revenues and profit ass...Show moreLast updated: 12 hours ago
    • Promoted
    Front Office Overnight Manager

    Front Office Overnight Manager

    AccorHotelSan Francisco, CA, US
    Part-time
    B;​​​​Since 1907, Fairmont has served as the San Francisco residence for U.The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaur...Show moreLast updated: 30+ days ago
    • Promoted
    Director

    Director

    Cloud Software Group, Inc.San Ramon, CA, United States
    Full-time
    Corporate Security (Enterprise Security Engineering & Governance).Vulnerability Management : Lead the global vulnerability management program across cloud, on-prem, and hybrid environments; partner ...Show moreLast updated: 10 days ago
    • Promoted
    Element San Jose Airport - Director Front Office

    Element San Jose Airport - Director Front Office

    Aimbridge HospitalitySan Jose, CA, United States
    Full-time
    Element San Jose Airport – Director Front Office.Base pay range : $68,000 – $73,000 per year.Direct and administer all Guest Services operations, including guest service and registration (check-in / c...Show moreLast updated: 6 days ago
    • Promoted
    Director of Operations

    Director of Operations

    Gotion Inc.Fremont, CA, US
    Full-time
    With global R&D centers spanning Ohio, China, Japan, and Europe, we are committed to accelerating the world's transition to sustainable transportation. Our pioneering work in lithium battery...Show moreLast updated: 2 days ago
    • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzLivermore, California, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 25 days ago
    • Promoted
    Director of Front Office

    Director of Front Office

    AccorSan Francisco, CA, United States
    Full-time
    Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into special memories for our guests at Fairmont Hotels & Resorts.Sh...Show moreLast updated: 30+ days ago
    • Promoted
    Element San Jose Airport - Director Front Office

    Element San Jose Airport - Director Front Office

    Evolution HospitalitySan Jose, CA, United States
    Full-time
    Element San Jose Airport - Director Front Office Address 1130 Wondo Way, San Jose, CA, 95110 Compensation $68,000.As a Director of Front Office, you would be responsible for directing and administe...Show moreLast updated: 1 day ago
    • Promoted
    Front Desk Associate

    Front Desk Associate

    Ultimate StaffingLivermore, CA, US
    Temporary
    We're seeking a professional and customer-focused.This is a fully onsite, temporary opportunity for someone who enjoys providing excellent service, staying organized, and creating a welcoming e...Show moreLast updated: 19 days ago
    • Promoted
    Director of Operations

    Director of Operations

    Highgate Hotels, LPSan Francisco, CA, United States
    Full-time
    Location : Hotel Caza (formerly Holiday Inn Fisherman's Wharf), San Francisco, US-CA.The Director of Operations is responsible for continually focusing on achieving hotel profitability through reven...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Front Office

    Director of Front Office

    San Francisco StaffingSan Francisco, CA, US
    Full-time
    Responsible for all front office functions and staff as well as security staff functions.Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services / Front Desk, Retail / Gift S...Show moreLast updated: 2 days ago
    • Promoted
    Front Office Director

    Front Office Director

    Highgate Hotels, LPSan Francisco, CA, United States
    Full-time
    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.New York, Boston, Miami, San F...Show moreLast updated: 30+ days ago
    • Promoted
    Sr. Director, Global HR Business Partner

    Sr. Director, Global HR Business Partner

    ReputationSan Ramon, CA, United States
    Full-time
    Reputation has changed the way companies improve their customer experience through feedback.Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to f...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Front Office

    Director of Front Office

    HEI HotelsSan Francisco, CA, United States
    Full-time
    The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibr...Show moreLast updated: 30+ days ago