Food Operations Manager 3

Unit Description

Join a team that embraces your love for working with people, mentoring them as they achieve personal and professional goals.

Sodexo is seeking a Food Operations Manager 3 for Yale New Haven Health System, York Street located in New Haven, CT. The Food Operations Manager 3 at this location will report to the Client Executive I, oversee patient service operations and be responsible for menu development, diet office operations, operational excellence, KPI attainment, client and Sodexo budget adherence, management of frontline staff, c-suite relationships at the local hospital and health system level, and overall coordination and delivery of Sodexo's patient service programs and high standards for this prestigious client organization.

This role interacts frequently with Patient Experience Managers and is responsible for ensuring high level patient satisfaction and experiences.

Must have previous food operations, union management experience in a high-volume healthcare setting.

The successful candidate will :

• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
• oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;
• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
• perform tray assessments to ensure food quality and presentation and tray accuracy;
• exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and / or
• perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have :

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
• knowledge of nutrition and specialized diets;
• experience with oversight of diet offices; and / or
• strong management skills, preferably in healthcare.

Click to learn more about Yale New Haven Health System

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. .

Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience.

While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 3 years

Basic Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO / AA / Minority / Female / Disability / Veteran employer.