Training Specialist / Tier 1 FaaS (OCFO) ESAG

Training Specialist / Tier 1 FaaS (OCFO) ESAG

This is a remote position.

BizFirst is assisting our client with recruiting a full-time Training Specialist / Tier 1 Finance as a Service (FaaS) professional to support the Office of the Chief Financial Officer (OCFO) under the Enterprise Space Activity Group (ESAG) within the U.S. Space Force. Our client is a boutique consulting firm focused on providing specialized strategic, financial, and operational solutions to federal defense agencies.

Secret Clearance Required

What You Will Do

As a Training Specialist / Tier 1 FaaS professional, you will be responsible for designing, developing, and delivering financial training programs and supporting first-level Finance as a Service (FaaS) operations for OCFO stakeholders. You will engage directly with financial users, support helpdesk-style inquiries, and facilitate the adoption of new financial systems and practices through targeted training and knowledge transfer. This role bridges technical financial processes with accessible training delivery to improve user capability and operational understanding.

Responsibilities

• Develop, update, and deliver training materials and sessions on OCFO financial systems, tools, and processes
• Provide Tier 1 FaaS support, answering user inquiries and guiding resolution of basic financial or system-related issues
• Collaborate with subject matter experts to translate financial policies and procedures into training content
• Maintain user guides, FAQs, job aids, and other enablement materials in collaboration with OCFO leadership
• Track and analyze training effectiveness, adjust materials based on user feedback, and ensure knowledge transfer goals are met
• Support onboarding training for new financial personnel across the ESAG enterprise
• Utilize platforms such as ADVANA, Microsoft Teams, SharePoint, and ServiceNow (or similar ticketing tools) for support operations
• Deliver briefings, host webinars, and respond to financial system questions in real time or through scheduled training events
• Coordinate closely with Tier 2 and Tier 3 support teams for issue escalation and knowledge base improvement

Required Qualifications

Benefits

Job Type

Full-time, Permanent Position W2 preferred but 1099 considered

Work Authorization / Clearance

Work Location : Remote (U.S.-based)

BizFirst LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.