Technology Support Assistant, IT Services

Job Details

General Notes

Texas Athletics is looking for two talented individuals to aid the Athletics IT helpdesk with issues and requests from the Athletics staff, students, and outside entities under the direction of the Information Technology Coordinator II and other Helpdesk staff.

Responsibilities

Assist Technical Support Technician, Specialists, and Coordinators with desktop support tasks.

Assist in maintaining IT inventory, including : working with the business office to collect and prepare end-of-life machines for salvage;

maintain and organize supplies and peripherals; transport equipment to storage locations; assist in keeping inventory database up to date.

Assist with IT event support at a wide range of Texas Athletics events. Duties may include running cables; placing hardware;

helping media onto our network and stats feeds. *This will occasionally require working nights and on weekends.

Image machines and make ready for new users. Deliver and setup equipment.

Identify needed repairs or maintenance on existing machines and work with helpdesk staff and vendors to process them.

Consistently exemplify the core values and quality service standards of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department / sport program.

Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws.

Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR.

Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and / or the NCAA and do not influence others in any way during an investigation.

In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking.

As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the University’s Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy.

An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor).

For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at .

Required Qualifications

Clear and concise communicator

Must be able to work at least three shifts of 4 or more consecutive hours per normal week

High attention to detail, especially in following procedures

Strong computer fluency

Must be able to quickly and effectively problem solve

Strong sense of task ownership and understanding when to escalate an issue

Have strong organizing skills

Must be authorized to work in the U.S.

Preferred Qualifications

Working knowledge of windows, printers, record keeping, mobile phones, MS Office, O365 apps, macOS

Salary Range

$15.00 + depending on qualifications

Working Conditions

• May work in all weather conditions
• May work around standard office conditions
• May work around electrical and mechanical hazards
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Climbing of stairs
• Ability to lift 50 pounds

Work Shift

some evenings and weekends

Required Materials

Resume / CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications.

Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section;

you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.

Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs.

If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply.

This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume.

In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.

that were noted above.

Employment Eligibility :

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers.

Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility :

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks :

A criminal history background check will be required for finalist(s) under consideration for this position.