Job Description
Job Description
Salary : $24-$30
WE ARE TITANIUM HEALTHCARE
Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just arent getting the medical care they need. Were on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.
Join us in our mission!
POSITION SUMMARY
The Engagement and Enrollment Coordinator is responsible for member services tasks that ensure current and prospective members have the information and assistance they need for Titaniums CalAIM programs, including Enhanced Care Management (ECM) and Community Supports (CS). This role is highly field based, with the expectation that the coordinator will spend most of their time attending community events, promoting community partners, delivering program education, and identifying referral and enrollment opportunities to support program growth and member engagement.
The Outreach and Enrollment Coordinator is essential in driving member enrollment, strengthening Titanium Healthcares community presence, and ensuring that current and prospective members receive the support they need through the Enhanced Care Management Program. This role involves providing customer service, coordinating enrollments, and collaborating with Titaniums Service and Clinical teams. Additionally, the Coordinator conducts outreach to community clinics, community-based organizations (CBOs), and other stakeholders to enhance and expand community awareness.
WHERE YOULL WORK
This position is hybrid. The assigned regions are Merced and Fresno counties. Standard business hours are Monday through Friday from 8 : 30 am to 5 : 00 pm.
WHAT YOULL DO
Community Representation & Events 85%
- Serve as the face of Titanium Healthcare at community events, health fairs, and local meetings
- Organize, plan, and lead community health events, informational sessions, and program presentations
- Promote Titanium CalAIM programs, including ECM and CS, to potential community partners
- Identify opportunities to build strategic partnerships and strengthen community relationships
- Provide education programs to increase awareness, engagement, and trust within the community
Enrollment Growth & Outreach
Execute outreach strategies to identify, engage, and enroll potential members for CalAIM programsVerify eligibility for enrollment in ECM and CS programsComplete and upload enrollment intake forms, documentation, and supporting materials to member chartsConduct both telephonic and in-person outreach, assessments, and referrals as neededIdentify referral and enrollment opportunities while engaging with the community to grow program participationMember Services & Coordination
Identify, coordinate, and follow up on member referrals to ensure continuity of careCollaborate with Lead Care Managers (LCMs) regarding member progress, needs, and program engagementServe as a primary point of contact for members seeking information or assistance regarding CalAIM programsDocumentation & Compliance
Document enrollment, referral, and outreach activities accurately and in a timely manner in the members EHR recordEnsure all uploaded documents are complete, legible, and properly attached to the members recordAdhere to all company policies, procedures, and safety guidelines, including injury prevention protocolsPerform other duties and projects assignedWHO YOU ARE
Fluent in English (written and verbal), bilingual in SpanishExcellent verbal and written communication skillsProficiency with MS Office (Excel, Word, PowerPoint, Outlook) and other virtual platformsAbility to work independently and within established policiesAbility to stand / walk for long periods and lift up to 10 lbs.WHAT YOULL NEED
Diploma / GED requiredMinimum 1-3 years of outbound call center, community outreach, and / or canvassing experienceExperience in community outreach, sales, member recruitment, or public health advocacyExperience in community canvassing, or engagementExperience in healthcare or social servicesCurrent and valid Drivers License with proof of auto insuranceDistraction-free home workspace with a secure internet connectionWHAT YOULL ENJOY
Make an impact : an organization who cares about its employees, communities, and the future of healthcareInclusivity : be a part of a workplace where you not only belong but also can be the best version of yourselfGrowth : opportunities to develop and grow your career with usCommunity : you are encouraged to have a voice, share your opinions, and have an individual impact on the businessPaid Time Off : 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapyWork Life Balance : enjoy flexibility to maximize your well-being and success with our hybrid work modelMedical, Dental, & Vision Benefits : we cover up to 100% of your premium and 50% of your dependents depending on the planPrioritize your mental health with unlimited therapy sessions funded 100% by Titanium HealthcareFlexible Spending, Health Savings & Dependent Care AccountsLife / AD&D insurance funded 100% by Titanium HealthcareSupplemental Short-Term DisabilityEmployee Assistance ProgramsProtect your pet(s) with Pet Insurance401(k) planEEO Statement
At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.
Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.