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Bilingual Engagement and Enrollment Coordinator
Bilingual Engagement and Enrollment CoordinatorTitanium Healthcare • Merced, CA, US
Bilingual Engagement and Enrollment Coordinator

Bilingual Engagement and Enrollment Coordinator

Titanium Healthcare • Merced, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $24-$30

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just arent getting the medical care they need. Were on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

POSITION SUMMARY

The Engagement and Enrollment Coordinator is responsible for member services tasks that ensure current and prospective members have the information and assistance they need for Titaniums CalAIM programs, including Enhanced Care Management (ECM) and Community Supports (CS). This role is highly field based, with the expectation that the coordinator will spend most of their time attending community events, promoting community partners, delivering program education, and identifying referral and enrollment opportunities to support program growth and member engagement.

The Outreach and Enrollment Coordinator is essential in driving member enrollment, strengthening Titanium Healthcares community presence, and ensuring that current and prospective members receive the support they need through the Enhanced Care Management Program. This role involves providing customer service, coordinating enrollments, and collaborating with Titaniums Service and Clinical teams. Additionally, the Coordinator conducts outreach to community clinics, community-based organizations (CBOs), and other stakeholders to enhance and expand community awareness.

WHERE YOULL WORK

This position is hybrid. The assigned regions are Merced and Fresno counties. Standard business hours are Monday through Friday from 8 : 30 am to 5 : 00 pm.

WHAT YOULL DO

Community Representation & Events 85%

  • Serve as the face of Titanium Healthcare at community events, health fairs, and local meetings
  • Organize, plan, and lead community health events, informational sessions, and program presentations
  • Promote Titanium CalAIM programs, including ECM and CS, to potential community partners
  • Identify opportunities to build strategic partnerships and strengthen community relationships
  • Provide education programs to increase awareness, engagement, and trust within the community

Enrollment Growth & Outreach

  • Execute outreach strategies to identify, engage, and enroll potential members for CalAIM programs
  • Verify eligibility for enrollment in ECM and CS programs
  • Complete and upload enrollment intake forms, documentation, and supporting materials to member charts
  • Conduct both telephonic and in-person outreach, assessments, and referrals as needed
  • Identify referral and enrollment opportunities while engaging with the community to grow program participation
  • Member Services & Coordination

  • Identify, coordinate, and follow up on member referrals to ensure continuity of care
  • Collaborate with Lead Care Managers (LCMs) regarding member progress, needs, and program engagement
  • Serve as a primary point of contact for members seeking information or assistance regarding CalAIM programs
  • Documentation & Compliance

  • Document enrollment, referral, and outreach activities accurately and in a timely manner in the members EHR record
  • Ensure all uploaded documents are complete, legible, and properly attached to the members record
  • Adhere to all company policies, procedures, and safety guidelines, including injury prevention protocols
  • Perform other duties and projects assigned
  • WHO YOU ARE

  • Fluent in English (written and verbal), bilingual in Spanish
  • Excellent verbal and written communication skills
  • Proficiency with MS Office (Excel, Word, PowerPoint, Outlook) and other virtual platforms
  • Ability to work independently and within established policies
  • Ability to stand / walk for long periods and lift up to 10 lbs.
  • WHAT YOULL NEED

  • Diploma / GED required
  • Minimum 1-3 years of outbound call center, community outreach, and / or canvassing experience
  • Experience in community outreach, sales, member recruitment, or public health advocacy
  • Experience in community canvassing, or engagement
  • Experience in healthcare or social services
  • Current and valid Drivers License with proof of auto insurance
  • Distraction-free home workspace with a secure internet connection
  • WHAT YOULL ENJOY

  • Make an impact : an organization who cares about its employees, communities, and the future of healthcare
  • Inclusivity : be a part of a workplace where you not only belong but also can be the best version of yourself
  • Growth : opportunities to develop and grow your career with us
  • Community : you are encouraged to have a voice, share your opinions, and have an individual impact on the business
  • Paid Time Off : 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
  • Work Life Balance : enjoy flexibility to maximize your well-being and success with our hybrid work model
  • Medical, Dental, & Vision Benefits : we cover up to 100% of your premium and 50% of your dependents depending on the plan
  • Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
  • Flexible Spending, Health Savings & Dependent Care Accounts
  • Life / AD&D insurance funded 100% by Titanium Healthcare
  • Supplemental Short-Term Disability
  • Employee Assistance Programs
  • Protect your pet(s) with Pet Insurance
  • 401(k) plan
  • EEO Statement

    At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

    Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.

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    Enrollment Coordinator • Merced, CA, US

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