Talent.com
Banking Customer Service Representative - Onsite
Banking Customer Service Representative - OnsiteTeleperformance USA • Boca Raton, FL, US
Banking Customer Service Representative - Onsite

Banking Customer Service Representative - Onsite

Teleperformance USA • Boca Raton, FL, US
19 hours ago
Job type
  • Full-time
Job description

Category : Customer Service / Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and   passionate people speaking more than   300 languages, our global scale and local   presence allow us to be a force of good   in supporting our communities, our   clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen .

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Connect with customers via phone / email / chat / and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and / or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
  • We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

    Qualifications :

  • High School Diploma or equivalent
  • IT / Network certifications / degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
  • Ability to set up home Wi-Fi network

  • Ability to set up and configure a router or switch
  • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Key Competencies :

  • Process Excellence :  Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration :  Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication :  Outstanding communication, listening, and analytical skills.
  • Organizational Skills :  Strong organizational and problem-solving skills.
  • Emotional Intelligence :  Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness :  Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking :  Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented :  Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    Create a job alert for this search

    Customer Service Representative • Boca Raton, FL, US

    Related jobs
    Guest Service Representative

    Guest Service Representative

    Nothing Bundt Cakes • West Palm Beach, FL, US
    Full-time
    From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and...Show more
    Last updated: 30+ days ago • Promoted
    Teller

    Teller

    PNC • Loxahatchee, FL, US
    Full-time +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...Show more
    Last updated: 2 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    FastSigns • Fort Lauderdale, FL, US
    Full-time
    Fastsigns Customer Service Representative.Fastsigns is a visual communications company using innovative thinking and state-of-the-art technology to create and design graphic solutions for businesse...Show more
    Last updated: 30+ days ago • Promoted
    Banking Customer Service Representative - Onsite

    Banking Customer Service Representative - Onsite

    Teleperformance USA • Davie, FL, United States
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative - Onsite

    Customer Service Representative - Onsite

    Teleperformance USA • Fort Lauderdale, FL, United States
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show more
    Last updated: 30+ days ago • Promoted
    Senior Customer Service Representative

    Senior Customer Service Representative

    CEN • Fort Lauderdale, FL, US
    Full-time
    Senior Customer Service Representative.The Senior Customer Service Representative is responsible for retaining existing relationships and opening new deposit accounts in accordance with branch goal...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    FASTSIGNS • Fort Lauderdale, FL, US
    Full-time
    Fastsigns Customer Service Representative.Fastsigns is a visual communications company using innovative thinking and state-of-the-art technology to create and design graphic solutions for businesse...Show more
    Last updated: 30+ days ago • Promoted
    Cash Services Representative

    Cash Services Representative

    Axelon Services Corporation • Hialeah, FL, US
    Full-time
    ASAP Start Duration : 12 / 1 / 25 - 5 / 29 / 26 Contractor will work 100% On-Site Full Time Monday Friday 9 : 00am 5 : 30pm Overtime, Weekends, and Holidays are required Sundays required! April - October 7 : 00...Show more
    Last updated: 8 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Polyglass USA, Inc. / Mapei Group • Deerfield Beach, FL, United States
    Full-time
    Customer Service Representative.Polyglass family! This position will be.Deerfield Beach, FL Corporate Headquarters.Responsible for the timely and accurate processing of customer orders and for prov...Show more
    Last updated: 9 days ago • Promoted
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • Wellington, Florida
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show more
    Last updated: 30+ days ago • Promoted
    Branch Banking Client Consultant I - Coral Springs, FL

    Branch Banking Client Consultant I - Coral Springs, FL

    Flagstar Bank • Coral Springs, FL, United States
    Full-time
    Branch Banking Client Consultant I - Coral Springs, FL.A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services.Responsible for interac...Show more
    Last updated: 2 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Platinum Coastal Group Inc • Sunny Isles Beach, Florida, USA
    Full-time
    Entry Level Customer Service Representative.Please note that this is an on-site role so a commute Monday through Friday is required. The Customer Service role is pivotal in ensuring customer satisfa...Show more
    Last updated: 1 day ago • Promoted
    Banking Customer Service Representative - Onsite

    Banking Customer Service Representative - Onsite

    Florida Staffing • Pompano Beach, FL, US
    Full-time
    Customer Service / Support Job Opportunity.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamli...Show more
    Last updated: 26 days ago • Promoted
    Account Services Representative

    Account Services Representative

    TradeStation • Plantation, FL, US
    Full-time
    TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.At TradeStation, we're ...Show more
    Last updated: 4 days ago • Promoted
    Customer Service Representative I - Boynton Beach, Florida

    Customer Service Representative I - Boynton Beach, Florida

    NYU Langone Health • Boynton Beach, FL, US
    Full-time +1
    Customer Service Representative I - Boynton Beach, Florida.We have an exciting opportunity to join our team as a Customer Service Representative I. The Customer Service Representative I (CSR I) acts...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Circle K • Loxahatchee, FL, US
    Full-time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show more
    Last updated: 30+ days ago • Promoted
    Banking Customer Service Representative - Onsite

    Banking Customer Service Representative - Onsite

    Teleperformance • Pompano Beach, FL, US
    Full-time
    TP Banking Customer Service Representative.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands stream...Show more
    Last updated: 30+ days ago • Promoted
    Representative, Customer Service

    Representative, Customer Service

    USA Jobs • Fort Lauderdale, FL, US
    Full-time
    We're hiring a Customer Service Specialist to support surgery product usage and billing in a fast-paced medical device environment. This fully remote role runs Monday-Friday, 8 AM to 6 PM, with flex...Show more
    Last updated: less than 1 hour ago • Promoted • New!