Customer Reliability Engineer

A company is looking for a Customer Reliability Engineer to ensure the stability and performance of solutions while providing technical escalation support for customers.

Key Responsibilities

Serve as the engineering escalation point for complex customer issues

Troubleshoot and resolve advanced technical problems across various platforms and systems

Collaborate with engineering and product teams to identify root causes and implement permanent fixes

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience

5+ years of experience in technical support or engineering roles, including 2 years in customer reliability or Tier III escalations

Strong troubleshooting skills across operating systems, networks, APIs, databases, and cloud platforms

Experience with logging, monitoring, and diagnostic tools

Familiarity with scripting or automation languages such as Python, Bash, or PowerShell