Customer Operations Intern

Position Description

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

Capital Blue Cross has an exciting opportunity for a student to work alongside our Health Plan Customer Operations team during the summer of 2024.

Capital Blue Cross' internship program is looking for highly motivated, creative individuals with diverse backgrounds, superior academic credentials and significant personal achievements who are actively enrolled in an undergraduate or advanced degree program, to work in a challenging environment where contribution, teamwork and communication are vital to the success of the organization.

• Paid internship positions are available and based out of our corporate office in Harrisburg.
• Interns will have the opportunity to participate in a variety of experiences through meaningful work assignments, observation opportunities, and social interactions.
• In the spirit of Capital Blue Cross, interns will be given the opportunity to complete a service project with one of our community partners.
• Interns will participate in ongoing company initiatives and be challenged to translate their classroom learning into fresh perspectives that positively impact our colleagues, members, and the communities we serve.
• Interns will have the opportunity to formally present the outcomes of their experience and share their unique perspective to our executive and extended leadership team.
• In an effort to provide students with feedback and continued investment in their growth, a variety of Capital team members will provide interns with periodic feedback and professional development programming.
• The internship program strives to provide interns with formal and informal opportunities for the interns to network with Capital Blue Cross staff and participate in company-wide learning events.

Responsibilities and Qualifications

Position Requirements:

• Currently enrolled in an undergraduate or graduate level program in one of the following majors: Healthcare Administration, Business, Communication, or a related field of study.
• Preferred GPA of 3.2 or higher (based on a 4.0 scale or equivalent thereof)
• Ability to commit full-time to an 11–13-week program that runs May 20 - August 16
• Strong written and oral communication skills
• Ability to work in a team environment and handle multiple tasks.
• Excellent analytical, problem solving and interpersonal skills.
• Ability to commit to an onsite or hybrid work schedule.

Location:

• This position is classified hybrid, which requires onsite work on Tuesdays and Wednesdays.

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.

And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.

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