Passenger Service Duty Manager

Passenger Service Duty Manager

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a Menzies Aviation Passenger Service Duty Manager, you will be directly responsible for overseeing customer service operations on their shift. The Duty Manager will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance of their shift. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What You Will Be Doing

• Shift Management & Performance : Ensure health and safety compliance, operational efficiency, and financial performance for your shift.
• Employee Development & Training : Mentor staff and handle all employee related issues, focusing on improving performance, professional conduct and attendance reliability.
• Resource & Customer Coordination : Plan resource allocation for each business unit and maintain routine liaison internal and external customers and agencies.
• Reporting & Compliance : Produce routine reports, complete investigations, and ensure adherence to all internal and external operational and administrative requirements.
• Project & Business Support : Contribute to business unit development through accurate and timely project work and attend mandatory company and airline training sessions.

What We Are Looking For

Benefits

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily done indoors; however, the individual will also be working outdoors and near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and / or move up to 25lbs and occasionally lift and / or move up to 70lbs.

Education

Preferred

Bachelors or better.

Experience

Required

Management experience in the Airport Ground Handling business

Preferred

Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures

Licenses & Certifications

Preferred

DRIVERS LICENSE