Immediate need - Technical Business Analyst (Cloud based) - Plano, TX

Technical Business Analyst (Cloud Based)

Duration : Long Term

Location : Plano, TX (Onsite)

Need consultants local to Plano and with Automotive Domain experience.

This role as a Technical Business Analyst will require strategic design and mapping of business requirements and solutions to system / technical requirements. An individual filling the Technical Business Analyst role should be comfortable to articulate possible solutions applicable to experience with Cloud-Based Software solutions. The Technical Business Analyst will also be responsible for writing technical specifications (for custom development, system integration, etc.) based on interactions directly with internal stakeholders.

Responsibilities :

• Work on payments portal front-end pipeline, on Stencil platform, on event Manager platform
• Support Connected Technologies Platform ("CTP") provisioning, payments, fleet, monitoring and tracing infrastructure work
• Create, refine and increase monitoring for CTP services with Client's approved monitoring tools.
• Configure and customize monitoring dashboards, reports, and alerts to help SRE and incident management team focus on high priority issues
• Define SLIs and SLOs for CTP services following SRE principles.
• Work on automating tasks to streamline operational process and reduce manual activities.
• Work with Incident / Problem management team to complete post-mortem analysis of incidents and implement preventive measures.
• Collaborate with cross-functional teams to troubleshoot, investigate and resolve critical incidents
• Proactively suggest and implement improvements to enhance the system's reliability, resilience, and fault tolerance

Skills Required :

Demonstrates ability to effectively prepare and maintain the following documents / tools :