Counter Manager - Macy's Mall of America

As the largest Jewelry brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact on a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About The Team

The Counter Manager (CM) will be the ultimate Pandora Fan. As the CM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences. This role offers an exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Counter Manager, you will coach and manage a team of Sales Leads and Sales Associates.

Are you passionate about delivering exceptional service, creating meaningful experiences, and driving remarkable sales results? Join Pandora Jewelry as a Counter Manager in our Macy’s Shop-in-Shop, where your leadership, enthusiasm, and fan-first attitude will directly shape the success and growth of our rapidly expanding brand.

As a Pandora Counter Manager, you will lead your team of passionate part-time associates, inspiring them to excel in providing unparalleled customer experiences and achieving ambitious sales goals. You will expertly manage daily operations, weekly scheduling, and inventory while ensuring full compliance with Pandora and Macy’s standards. Your ability to motivate and develop your team through focused sales coaching and brand standards training will be instrumental in achieving and surpassing comp sales and transaction targets.

This is your opportunity to be a critical part of Pandora’s vibrant growth story, building a rewarding career with advancement opportunities across our Shop-in-Shop and Concept stores.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Counter Managers shine in the following areas:

Sales Leadership & Achievement:

• Drive and exceed counter sales goals, focusing on comp sales and transaction targets.

• Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.

Team Development & Training:

• Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.

• Regularly assess associate performance, offering timely feedback and targeted coaching.

Operational Excellence & Inventory Management:

• Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.

• Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.

Visual Merchandising & Brand Presentation:

• Ensure impeccable presentation of Pandora jewelry in alignment with both Pandora’s VM guidelines and Macy’s visual standards.

• Regularly audit displays and product positioning to maximize visual appeal and promotional impact.

Compliance & Policy Adherence:

• Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures.

• Ensure counter and team compliance with required security practices and reporting standards.

Scheduling & Administrative Duties:

• Efficiently manage weekly scheduling to optimize staffing coverage during peak selling periods, ensuring an exceptional fan experience and operational effectiveness.

• Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.

Talent Attraction & Recruitment Support:

• Actively support the District Sales Manager (DSM) with hiring needs by leveraging your personal and professional network to identify high-quality talent for the store team.

• Participate in interviewing and onboarding processes as needed, ensuring candidates align with Pandora’s values, culture, and commitment to exceptional fan service.

Craft your career with us if you have:

• Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail.
• You have developed a sense of Care in your communication skills both written and verbal. You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization.
• Your business acumen is sharper than a diamond, coupled with your analytical thinking that can show and Deliver positive results.
• You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility.
• Knowledge of Microsoft Office Suite, KWI, POS systems, and applicant tracking systems is where you shine.
• You are at least 18 years or older and can provide proof of identity and eligibility to work
• Dream to deliver! A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods
• Familiarity with Macy’s or department store retail environment preferred but not required.

Our Benefits:

• We Dare! We offer robust compensation package including base + bonus’s, a K plan to help you secure your financial future
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts!
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
• We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays

Salary: Up to $60, based on experience

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than countries through 6, points of sale, including more than 2, concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27, people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in .

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional in field positions, and more than 3, in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1, points of sale, including over concept stores, with more than being owned and operated by Pandora.