Representative Contact Center

Responsibilities

• Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment
• Demonstrate excellent telephone skills while making outbound telephone calls to Dental Offices, and to Dental Office patients
• Respond to patient appointment requests from various Dental Offices websites
• Ability to handle inbound calls while navigating multiple systems of record
• Accurately schedule appointments utilizing predetermined dental office scheduling procedures
• Responsible for verifying patient insurance coverage to ensure eligibility
• Effectively and accurately send correspondence emails to Dental Offices
• Learn, and actively participate in The Perfect Patient Experience by demonstrating a positive attitude and doing everything you can to ensure patients’ needs are met
• Pass all basic guide tests pertaining to your position within 90-Days of accepting this position
• Ability to handle emergency requests for treatment and/or pain management
• Participate in meetings as required
• Other duties as assigned

Required

• High School Diploma, or equivalent General Education Degree (GED)
• Minimum of 2 years Customer Service Experience (Call Center, Retail, Restaurant, etc.)

Preferred

• Associate Degree, Bachelor’s Degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience
• Bilingual in English and Spanish is a plus

Knowledge/Skills/Abilities

• Ability to multi-task across various systems of record without compromising the quality of the work
• Excellent interpersonal skills
• Excellent oral and written communication skills
• Ability to respond to common inquiries from patients, dental office, laboratories, pharmacies and staff
• Self-motivated, reliable and capable of working independently as well as within in team environment
• Ability to learn and retain detailed information regarding the various dental procedures

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community
• Eligible for monthly bonus