Intern - Year Round (Voice Applications Analyst)

Overview

Under the umbrella of the Enterprise Technology Services (ETS) department, the Voice Applications branch supports the Alvaria and Verint platforms. The Alvaria platform handles all the inbound and outbound dialing for the Collections division while the Verint platform houses the call recordings and WFM applications for all NFCU platforms.

A few core responsibilities of the Voice Application teams are documentation and business continuity as they are both critical to the success of our organization. The Year Round intern would be involved with organizing and updating our technical documentation, managing KB articles, and business continuity for both Alvaria and Verint platforms.

• A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application.

Responsibilities

Qualifications

Desired Qualification(s) :

About Us

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Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

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