Manager, Process Improvement

Job Title

Lead process improvement initiatives across the organization. Deliver frequent presentations to various stakeholders, including C-Suite. Drive adoption of process improvements and quality enhancements. Build relationships and engage with cross-functional teams. Identify opportunities for operational excellence.

Job Summary

Effectively introduce process change into the field by managing implementation of major company-driven projects and process improvement efforts; collaborate with corporate, field, and regional leadership to manage change, ensure effective deployment and implementation, and drive consistent processes across the network; serve as a liaison between corporate, regional and field teams by providing two-way feedback on programs, initiatives, and results thereby driving better execution and sustainability of new initiatives and standard processes within a region.

Major Tasks, Responsibilities, and Key Accountabilities

• Manages the deployment and implementation processes for project rollouts.
• Communicates and implements projects / initiatives, representing the field and providing direction to project teams throughout development, communication, deployment, and sustainability phases.
• Manages projects using a completed implementation package from Project Manager with milestones, metrics for success, training, and implementation timelines.
• Reviews and monitors project and initiative implementation metrics to ensure successful execution, sustainability, and project transition to client groups; transition only occurs after stability of project / initiative has been verified by Project Manager and Corporate Operations.
• Implements customer relational and procedural improvements maximizing customer loyalty and growth. Provides regional support for all customer-facing initiatives.
• Provides guidance and feedback to senior leaders on all Metrics and other Operational metrics.
• Attends meetings as established by senior leaders.
• Creates standards and simplifies departmental procedures.

Nature and Scope

Solutions require analysis and investigation. Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. Manages a group or team of professional individual contributors and / or indirectly supervises support staff.

Work Environment

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Most of the time is spent sitting or standing in the same location and / or there may be a need to stoop regularly or move / lift light material or equipment (typically less than 8 pounds). Typically requires overnight travel 20% to 50% of the time.

Education and Experience

Typically requires BS / BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. HD Supply is an Equal Opportunity Minority / Female / Individuals with Disabilities / Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.