Assistant Director of Sales

Assistant Director of Sales

Terranea Resort is seeking an Assistant Director of Sales (On Site) to support the Director of Sales and drive revenue in the group segment. The role focuses on generating revenue from identified markets, industry accounts, and key relationships.

Responsibilities

• Build backlog and accelerate sales pace in the high‑end group market.
• Lead and manage sales segments to achieve and exceed budgeted group room nights and revenue goals.
• Analyze critical business / accounts and negotiate optimal revenue situations while ensuring excellent customer service.
• Handle key accounts at the property level.
• Spearhead the development of new group business through industry relationships and business intelligence.
• Participate in sales presentations, key industry shows, property tours, and client meetings.
• Contribute to the creation and implementation of direct‑sales action plans.
• Assist in the development of rates, group ceilings, and deployment strategies.
• Establish dominant positioning within defined competitive sets.
• Assist the Sales Director in establishing group sales goals, forecasting group revenues, budgeting and managing the sales office.
• Maintain logs for arrivals and sites.
• Grow and maintain a database of key clients.
• Attend meetings as a representative of the Sales department.
• Develop short‑ and long‑term goals for interpersonal development and departmental improvement.
• Provide timely guest feedback to revenue leaders and operations.
• Handle guest complaints and ensure corrective action is taken.
• Collaborate with other departments to ensure guest needs are met.
• Handle incoming calls professionally, convert calls to bookings, and maximize revenue.
• Conduct pre‑arrival calls and assist guests with pre‑arrival requests.

Qualifications

Experience, Education & Licensure

Compensation

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