Director, Customer Success

Job Description

Job Description

Preferably located in Lehi, Utah or Austin / Houston, TX.

The Director of Customer Success will lead Sitemetric’s post-sales customer lifecycle— driving adoption, ensuring value realization, and building long-term strategic partnerships . This role blends customer advocacy, program leadership, and team management to ensure that every Sitemetric customer achieves measurable success. The ideal candidate brings a proven record of scaling customer success functions, fostering executive relationships, and creating programs that reduce churn and expand revenue opportunities.

You'll be responsible for creating deployment experiences that reflect our "boots on the ground" philosophy—combining cutting-edge sensor technologies with the hands-on, practical approach that construction professionals expect. This role requires a proven leader who can establish comprehensive field service capabilities from the ground up, including IoT deployment strategies, enterprise implementation programs, and technology optimization initiatives tailored to the unique demands of construction and industrial environments.

About Sitemetric

At Sitemetric, we turn technology into services that transform how the world is built.

This enables our customers to lead the change in critical areas of construction operations : workforce, safety, security, reporting, communications, logistics, and more.

We work closely with owners, general contractors, subcontractors, and construction workers to customize offerings to their needs, including digital onboarding, smart badging, real-time location systems, messaging and mass texting, integrated turnstiles, real-time reporting, emergency mustering, and more.

We currently serve as trusted partner to a growing number of the US’s largest, most forward-looking owners and contractors, working with them to ensure what we offer meets their evolving needs, with thousands of companies and workers already on the Sitemetric platform. Together, we are leading the change in how the world is built.

About the Role

As the Director of Customer Success , you will own the customer journey from onboarding through renewal and expansion. You will lead a high-performing team of Customer Success Managers (CSMs) and program specialists, developing strategies that maximize adoption, satisfaction, and long-term retention. You will collaborate with Sales, Product, and Field Services to ensure a seamless handoff from pre-sales, accelerate time to value, and turn customers into advocates.

This role requires an empathetic leader who balances customer advocacy with business impact—building strong executive relationships while driving measurable outcomes that align with Sitemetric’s growth strategy.

Key Responsibilities

This position reports to the VP, Customer Success and works across the entire organization and includes the following responsibilities :

Team Management & Leadership

• Hire, coach, and scale a team of CSMs across multiple regions.
• Conduct one-on-ones, performance reviews, and professional development sessions.
• Foster a high-performing, customer-obsessed culture that prioritizes ownership and responsiveness
• Support recruitment and onboarding of new team members in partnership with HR

Customer Engagement & Advocacy

Program Design & Customer Operations

Customer Engagement

Training and Education

Troubleshooting & Issue Resolution

An ideal candidate has :

Qualifications

Perks & Benefits

As part of the Sitemetric team, you'll receive :

Additional Information

The base pay for this position ranges from $150,000 to $185,000 per year. Pay is based on a number of factors including market location and jobsite upon which work is being performed, and may vary depending on job-related knowledge, skills, credentials, and experience.

How to Apply

Interested individuals should apply on Sitemetric.com / careers. Sitemetric accepts applications on an ongoing basis.

Sitemetric is proud to be an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.