Helpdesk Support Specialist

Job Title : Helpdesk Support Specialist

Job Type : Contract; 12 months contract

100% Remote role

Position summary & key area of responsibility :

This position is responsible for supporting clients and configuring software solutions to meet customer needs and drive business value. This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing POS solutions

Specific Responsibilities include :

• Planning, installing, configuring, maintaining, and supporting all applications and hardware
• Ability to communicate with all levels of co-workers and management a must to perform this job successfully
• Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
• Monitor and analyze Helpdesk entries to ensure client needs are properly met
• Perform daily monitoring of all applications and data links
• Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
• Provide on-going education and training to users
• Propose changes or solutions to products and services for optimal business results
• Investigate customer relationship problems, and analyzes business processes
• proposes business solutions and services needed to satisfy customer requirements
• Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.

Basic qualifications :

Preferred qualifications :