Supervisor, Warehouse Operations

Supervisor, Warehouse Operations

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including : paid vacation, sick time, and holidays; 401(k) plan with company match; medical, dental, and vision insurance; short- and long-term disability plans; life and accidental death & dismemberment insurance; job referral bonus program; position pay range : $55,000.00-$60,000.00 annually.

Responsibilities

The Supervisor, Warehouse Operations, oversees day-to-day operations within an assigned team of Estes Forwarding Worldwide and is responsible for leading, directing, and managing operations to ensure a consistently high level of service, quality, and customer satisfaction. Accountable for maintaining profitable, cost-efficient operations and compliance with all company policies and procedures as well as any regulatory guidelines. Ability to operate forklifts and pallet jacks. Communicate directly with customers & carriers to coordinate incoming deliveries and outgoing shipments. Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts. Process transactions in the warehouse management system to complete receipts / shipments / inventory transfers. Perform cycle counts in the warehouse and investigate any inventory discrepancies. Adhere to Warehousing best practices and standard operating procedures. Drive continuous improvement within the organization through collaboration with site managers. Facilitate team meetings and update priorities. Directing traffic to the warehouse and making adjustments on orders. Lead, direct, and manage site operations to ensure maximum profitability and customer service. Manage the resources and facilitate quality and efficient operations. Establish and maintain positive, productive customer relations while managing daily resolution of issues. Establish and continuously improve processes to ensure excellent customer relations. Ensure compliance with the internal quality policies, procedures, and standards.

Equal employment opportunity, including veterans and individuals with disabilities.