Operations Supervisor - LESIURE SERVICE

Description

NATURE OF WORK

This classification involves overseeing operations of assigned multiuse recreation facilities for the City including, but not limited to, the Civic Center Athletic Club, Civic Center Grand Ballroom, Village Multipurpose Building, Springtree Golf Club, Sunrise Athletic Complex, and Sunrise Tennis Club. An employee in this position supervises assigned facility operations and staff; directs daily activities; maintains equipment and inventory as needed; purchases supplies; provides support for special events and meetings; inspects to ensure facility cleanliness and maintenance; and prepares reports. This position also monitors budget; troubleshoots problems; and provides customer service.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

• Manages the rental of City owned and operated facility ensuring customers are given assistance with planning, coordinating, and implementing their events as needed.
• Ensures all events run smoothly and efficiently to ensure patron satisfaction.
• Establishes professional relationships with the public, community leaders, partners and civic groups by having excellent people and organizational skills and the ability to communicate through presentations, meetings and public speaking representing the City.
• Directs and coordinates the day-to-day work of assigned crews; prepares work schedules; assigns employees to work areas; answers questions; and assists employees during work in progress.
• Proactively assists patrons/renters with any questions or concerns they may have, such as: event requirements, guest count, table and chair layouts, catering arrangements, and audio equipment.
• Understands and enforces policies and procedures.
• Demonstrates strong verbal and interpersonal skills with the ability to communicate effectively with patrons and employees.
• Completes daily inspections of the facility to identify and prioritize maintenance projects and work to be done. Submits requests for, and ensures completion of, preventative maintenance and work orders.
• Participates in the performance of maintenance projects, ballroom set-up, and breakdown as necessary.
• Ensures cleanliness and readiness of facility and equipment.
• Secures and schedules necessary materials, supplies, and equipment for work.
• Maintains inventory of equipment necessary to perform job functions of the work group.
• Assists with development of annual budget and capital budget estimates.
• Prepares and submits required invoices and reports to supervisor on facility usage as well as functions/events held at the facility.
• Provides excellent customer service to patrons.
• Stays updated on best practices and trends within the industry.
• Troubleshoots supporting department software programs and databases.
• Works special events.
• Works nights and weekends as needed.
• Performs related work as required.

Requirements

EDUCATION

• Graduation from an accredited high school or possession of G.E.D. equivalency diploma

EXPERIENCE

• Reasonable supervisory experience involving the daily operations of a rental venue, including providing customer service.
• Ability to work flexible schedule which will include nights and weekends

NECESSARY SPECIAL QUALIFICATIONS

• Must possess a valid driver's license with an acceptable driving record.
• Must obtain a valid Florida driver’s license prior to hire

PHYSICAL REQUIREMENTS

Physical :

• Light to moderate physical effort required, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to thirty (30) pounds. The position requires the ability to walk, stand, and sit for prolonged periods of time. Incumbent must have the ability to effectively operate City vehicles and/or golf carts.

Work Environment:

• Work is performed in various environments including standard office, recreational facilities, and outdoors. Work hours may vary as needed and may include evenings, weekends and holidays. Tasks are regularly performed with moderate exposure to adverse environmental conditions including inclement weather, severe temperatures and exposure to water. The position may require travel to various locations in the City of Sunrise area.

Sensory:

• The ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing. Requires ability to adapt to frequent changes in workload and to adjust priorities quickly as circumstances dictate while completing tasks within established time frames. It also requires interaction with employees and officials from all City departments/divisions, vendors and the general public.

Supplemental Information

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of the principles, practices, and techniques necessary for the daily operation of a rental venue.
• Knowledge of the routine care and maintenance of equipment used in the setup of recreational facilities.
• Knowledge of customer service principles, practices, and procedures.
• Knowledge of supervisory principles and practices.
• Skill in using Office and department software.
• Ability to independently complete the duties of the position and use judgement to enforce policies and procedures and performing routine tasks.
• Ability to plan, organize, and direct the work of others.
• Ability to train assigned employees in the use of materials, methods, and equipment.
• Ability to express ideas clearly and concisely, both orally and in writing.
• Ability to establish and maintain effective working relationships with other employees and the general public.
• Ability to analyze administrative/customer service problems and make sound recommendations as to their solution.
• Ability to supervise the work of employees in a manner conducive to acceptable performance and high morale.
• Ability to understand and carry out complex oral and written instructions.
• Ability to work nights, weekends, and holidays.
• Ability to clearly communicate in Spanish preferred.