Desktop Support Technician

JOB DESCRIPTION

The technology support specialist provides onsite IT support at a customer site (hospital & clinic environments) within John Muir Health. This position is responsible for a wide variety of hardware, software, application, throughout the healthcare system. This function includes support to incident break / fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource

REQUIRED SKILLS AND EXPERIENCE

• 1+ year of Desktop Support Experience - experience installing, deploying, and troubleshooting hardware and software - experience making detailed records of workflow management - customer support experience for internal users, external customers, and vendors - experience adhering to SLAs - access to reliable transportation (travel from site to site will be reimbursed by client) - experience with ticketing systems - coachable attitude