Desktop Support

Overview :

We are seeking an experienced Desktop Support Specialist to join our IT team. The ideal candidate will have 2–4 years of hands-on experience providing technical support in a fast-paced environment. This role requires strong troubleshooting skills for Windows 10, Office 365, and Microsoft Teams, along with a solid understanding of networking fundamentals.

Key Responsibilities :

Provide Tier 1 and Tier 2 desktop support for end-users across the organization

Diagnose and resolve hardware, software, and peripheral issues on Windows 10 systems

Support and troubleshoot Office 365 applications including Outlook, Teams, and SharePoint

Assist with network connectivity issues, including basic TCP / IP troubleshooting

Manage user accounts, permissions, and access within Active Directory and O365

Install, configure, and maintain desktops, laptops, and related hardware

Document incidents, resolutions, and maintain accurate support records in ticketing systems

Collaborate with IT team members to escalate and resolve complex technical issues

Provide remote support for offsite employees when necessary

Required Skills & Qualifications :

2–4 years of Desktop Support experience in a corporate environment

Strong knowledge of Windows 10, Office 365, and Microsoft Teams troubleshooting

Basic networking knowledge (TCP / IP, DNS, DHCP, VPN)

Familiarity with Active Directory and Group Policy management

Excellent problem-solving and communication skills

Ability to work independently and prioritize tasks effectively

Preferred Qualifications :

Experience with IT ticketing systems (e.g., ServiceNow, Jira)

Knowledge of imaging tools and deployment processes

Certifications such as CompTIA A+, Network+, or Microsoft Certified : Modern Desktop Administrator are a plus

Why Join Us :

Competitive salary and benefits package

Opportunity to work with cutting-edge technology in a collaborative environment

Career growth and professional development support

Job Type & Location

This is a Contract position based out of Pleasanton, CA.

Pay and Benefits

The pay range for this position is $24.00 - $27.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pleasanton,CA.

Application Deadline

This position is anticipated to close on Nov 29, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.