Patient Care Programs Coordinator - Hearing and Speech Clinic

Vanderbilt University Medical Center

Located in Nashville, Tennessee, Vanderbilt University Medical Center operates at a global crossroads of teaching, discovery, and patient care. It is a community of individuals who come to work each day with the simple aim of changing the world. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Job Summary

Coordinates and supports individual patients and families throughout point of care program(s) to ensure program goals are effectively executed with some guidance. Assures coordination of diagnostic evaluations, treatments, surgeries and follow-up appointments throughout the course of care / episode for a specific patient population.

Key Responsibilities

Partners with clinical care staff and providers to ensure all regulatory requirements are met to maintain patient care needs, program guidelines and / or required accreditation standards.

Acts as a point of access for patients, referring providers and the Vanderbilt community.

Develops both short and long term goals to ensure programs' success.

Provides support to patient care team to market programs and streamline business models to allow for appropriate growth.

Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials and communication with care providers.

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

Program Management (Intermediate) : Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.

Process Improvement (Novice) : Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.

Financial Processes (Novice) : Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.

Peer Leadership (Novice) : The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.

Quality Management (Novice) : Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

Networking (Novice) : Build relationships through industry contacts, professional organizations and individuals.

Core Accountabilities

Organizational Impact : Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area / team with occasional guidance.

Problem Solving / Complexity of work : Analyzes moderately complex problems using technical experience and judgment.

Breadth of Knowledge : Has expanded knowledge gained through experience within a professional area.

Team Interaction : Provides informal guidance and support to team members.

Core Capabilities

Supporting Colleagues : Develops Self and Others : Invests time, energy, and enthusiasm in developing self / others to help improve performance e and gain knowledge in new areas.

Builds and Maintains Relationships : Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.

Communicates Effectively : Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

Delivering Excellent Services : Serves Others with Compassion : Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.

Solves Complex Problems : Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.

Offers Meaningful Advice and Support : Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

Ensuring High Quality : Performs Excellent Work : Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.

Ensures Continuous Improvement : Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.

Fulfills Safety and Regulatory Requirements : Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

Managing Resources Effectively : Demonstrates Accountability : Demonstrates a sense of ownership, focusing on and driving critical issues to closure.

Stewards Organizational Resources : Applies understanding of the departmental work to effectively manage resources for a department / area.

Makes Data Driven Decisions : Demonstrates strong understanding of the information or data to identify and elevate opportunities.

Fosters Innovation : Generates New Ideas : Proactively identifies new ideas / opportunities from multiple sources or methods to improve processes beyond conventional approaches.

Applies Technology : Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.

Adapts to Change : Views difficult situations and / or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications

Experience Level : 3 years

Education : High School Diploma or GED

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE / Vets / Disabled.