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Manager, Digital Health Operations

Manager, Digital Health Operations

Johnson and JohnsonTitusville, NJ, United States
4 days ago
Job type
  • Full-time
Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function : R&D Operations

Job Sub Function :

Clinical Trial Project Management

Job Category : Professional

All Job Posting Locations :

High Wycombe, Buckinghamshire, United Kingdom, La Jolla, California, United States of America, Spring House, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description :

About innovative medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s) :

United Kingdom - Requisition Number : R-035696

We are searching for the best talent for a Manager, Digital Health Operations to be located in Titusville, NJ; Spring House, PA; La Jolla, CA or High Wycombe, United Kingdom.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Purpose : The Manager, Digital Health Operations is primarily responsible for leading Digital Health and Operational aspects of various technologies. This individual will be required to demonstrate technical expertise in system development, user acceptance testing and provide subject matter expertise to cross-functional study teams. The Manager will lead all Digital Health-related activities and will be the point of contact for the cross-functional study team. They will be expected to maintain an awareness of industry benchmarks and evaluate innovative new technologies to ensure Digital Health processes are at the leading practice level of performance.

You will be responsible for :

  • Serving as a subject matter expert for Digital Health, providing advice / recommendation to study teams regarding the supplier(s) and device / technology alternatives.
  • Completing Requests for Proposal documentation, and recommending appropriate suppliers to support study needs.
  • Providing leadership and expertise for the completion of supplier specification development and set-up activities through lifecycle of the trial.
  • Leading the cross-functional study teams through changes of scope for Digital Health, providing technical expertise on the change of scope, assessment of risk, oversight of system requirements updates and user acceptance testing.
  • Leading the resolution of issues escalated by study teams for processes owned, as well as cross-team specific issues under the supervision of the Digital Health Delivery Unit Lead.
  • Serving as the point of contact specific to inspection readiness activities between the study team and the Digital Health supplier (s).
  • Effectively managing internal and external business partner relationships in support of R&D Operations’ deliverables.
  • Monitoring key performance indicators (KPIs) for services provided by suppliers.
  • Conducting Lessons Learned sessions following the completion of study start-up activities, and as necessary, throughout other phases of the clinical development process.
  • Effectively supporting the study team in close-out / deactivation of the Digital Health system and archive activities.
  • Providing leadership for supplier assessment / qualification teams.
  • Continually assessing new emerging technologies to optimize operational efficiencies.
  • Representing as a Digital Health subject matter expert at internal cross-company meetings and at external professional meetings.

Qualifications / requirements :

Education :

  • A minimum of a Bachelor degree is required. An advanced degree is preferred.
  • Experience and skills :

    Required :

  • 6+ years operational experience in clinical trials with a pharmaceutical company and / or a Clinical Research Organization is required.
  • Demonstrated knowledge of clinical development processes, global clinical operations, and strategic planning is required.
  • Familiarity with industry best methods for vendor management is required.
  • Good understanding of the therapeutic areas where Johnson & Johnson is involved is required.
  • Strong project management skills and presentation skills with the ability to lead a team independently is required.
  • Strong verbal and written communication skills are required.
  • Preferred :

  • Experience with Digital Health Technology suppliers is preferred.
  • Microsoft Project skills would be an advantage.
  • Other :

  • Ability to travel up to 10% of the time, both Domestic and International is required.
  • The expected base pay range for this position is $115,000 to $197,800.

    The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar / performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

  • Subject to the terms of their respective plans, employees and / or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs : medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
  • Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
  • Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits :
  • Vacation –120 hours per calendar year

  • Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
  • Holiday pay, including Floating Holidays –13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year
  • Parental Leave – 480 hours within one year of the birth / adoption / foster care of a child
  • Condolence Leave – 30 days for an immediate family member : 5 days for an extended family member
  • Caregiver Leave – 10 days
  • Volunteer Leave – 4 days
  • Military Spouse Time-Off – 80 hours
  • Additional information can be found through the link below.

    For additional general information on Company benefits, please go to :

    The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

    This job posting is anticipated to close on 10 / 03 / 2025. The Company may, however, extend this time-period, in which case the posting will remain available on      to accept additional applications.

    Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

    Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource.

    #LI-Remote

    The anticipated base pay range for this position is :

    The expected base pay range for this position is $115,000 to $197,800.

    Additional Description for Pay Transparency :

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    Operation Manager • Titusville, NJ, United States

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