Service Manager

We are seeking a detail-oriented and experienced Service Department Manager to oversee our extensive Southern California service operations. The ideal candidate will lead a small team responsible for maintaining, troubleshooting, and supporting audiovisual and broadcast equipment, ensuring exceptional client service, swift issue resolution, and optimal system performance. Compensation : $85,000 - $105,000 annually Responsibilities : Lead, motivate, and manage the service team, including technicians and support staff who have unique skills related to the many disciplines we support. Develop and implement service procedures and standards to ensure high-quality support. Manage scheduling, dispatching, and resource allocation for service calls and on-site support. Maintain strong relationships with clients, providing timely technical assistance and updates. Oversee maintenance, repairs, and technical support for installed systems, including audio, video, control, and broadcast equipment. Collaborate with sales and project teams to ensure a smooth transition from installation to ongoing support. Track and report on service department metrics, including response times, resolution rates, and customer satisfaction. Manage service contracts, warranty claims, and billing processes. Stay current with the latest industry technologies, standards, and best practices. Coordinate training and development for the service team to enhance technical skills and product knowledge. Qualifications : Bachelor's degree in Electronics, AV technology, Broadcast Engineering, or related field; or equivalent experience . Proven experience managing a technical service department within AV and broadcast environments. Strong technical knowledge of audiovisual and broadcast systems, including integration, firmware, and networked systems. Excellent leadership, communication, and customer service skills. Ability to troubleshoot complex audio, video, and control systems effectively. Proficiency with service management software such as Blue Folder, Zoho, or Jobber, and Microsoft Office Suite. Valid driver's license with a clean driving record. About Company We are a leading broadcast and audiovisual systems integration firm with a strong track record of more than 15 years of customer service & satisfaction. Triton Technology Solutions promotes a strong life / work balance and offers generous holiday & vacation leave, and a company-matched 401(k) plan. Our employee programs are designed to encourage ongoing personal and professional growth. We enjoy low turnover, promote from within, and foster a strong team atmosphere. WHGEN3 Compensation details : 85000-105000 Yearly Salary PI78a82e3ea177-25448-38956510