Service Manager
The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer's customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.
Lead the future of automotive retail.
At AutoNation, innovation drives everything we dofrom automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we're looking for leaders who are ready to shape the future of automotive retail.
Why you'll love working here :
- National scale with entrepreneurial spirit
- Inclusive culture and diverse leadership
- Competitive compensation and benefits
- Opportunities to make a real impact
What we're looking for :
Proven leadership experienceStrategic thinking and execution skillsPassion for innovation and people developmentWhat are the day-to-day responsibilities?
Assist all subordinate service and sales personnel in all phases of their job descriptionsProperly document employee behavior that may result in punitive job actions such as terminationReport to management any circumstances that compromise the integrity of the dealershipWork with the parts department as appropriate to ensure proper stocking of high use partsCollect accounts receivable for service workObtain competitive bids on all tools, equipment, sublet repairs, supplies, etc.Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediatelyEnsure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up-to-date and properly maintainedQuality check completed jobsEnsure that all the necessary shop equipment is in proper working conditionEnsure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quicklyEnsure that proper service sales techniques are being usedMeet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other mattersCommunicate with customers before issues arise and get involved in escalated customer issuesMaintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manualsMaintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basisServe as liaison with factory representatives in the absence of fixed operations or service directorEstablish and maintain a good working relationship with customers to encourage repeat referral businessMonitor staffing levels, compensation levels and department turnoverAssure proper repair order flow to satisfy warranty / dealership / business office requirementsMaintain reporting systems required by general manager, company and manufacturerEstablish and maintain a good working relationship with vocational and technical schools to enhance recruitment activatesDirect and schedule the activities of all department associatesHire, train, motivate, counsel and monitor the performance of all service department staffUnderstand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, etc.Assist in development of annual service budget for use in connection with annual sales forecastMaintain customer satisfaction index rating above that of manufacturer or dealership averageWhat are the requirements for this job?
High School diploma or equivalentThree to Five years of experience in an auto repair facilityTwo plus years of supervisory experienceExcellent verbal and written communication and interpersonal skillsProficient knowledge of dealership computer systemsMust have a valid driver's licenseAbility to drive manual transmission vehiclesDemonstrated customer service skillsPrevious industry knowledge of overall operations, management and wholesale relations (preferred)This position ranges from $100k to $130k a year.
Exciting Benefits and Perks Await You :
Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
