Medical Billing Specialist
Livermore, CA 94550
Work Hours : Monday-Friday, 7 : 30 AM - 4 : 00 PM PST
6 Months Contract
Immediate need for a Customer Accounts Specialist-Medical Billing Position
located 100% onsite in Livermore, CA.
- Start Date : ASAP, pending successful completion of screenings
Position Overview : This role is part of our Revenue Cycle Management team.
The candidate will be responsible for :
Handling inbound calls related to billing statement inquiriesFollowing up on outstanding patient balancesInterpreting EOBs (Explanation of Benefits)Resolving unpaid accounts efficiently while meeting quality and productivity standardsRequired Skills :
Strong medical billing and insurance knowledgeExperience with customer service in a healthcare settingAbility to interpret EOBsExcellent communication and problem-solving skillsPlease pre screen candidates for the required skills and ensure they are prepared for interview questions.Review below job description for full details before submitting.The position of Customer Accounts Specialist is within our Revenue Cycle Management
located at Livermore, California. In this role, you will be responsible for handling
inbound calls regarding questions on billing statements, and the follow-up of
outstanding patient balances. Working knowledge of billing, insurance and interpreting
EOB's is mandatory. The representative will be tasked to resolve unpaid accounts in a
timely and efficient manner while maintaining quality and production standards set for
the position. This job description will be reviewed periodically and is subject to change
by management.
RESPONSIBILITIES :
Communicate with up to 50 patients each day through phone calls and emails in aprofessional and courteous manner.
Handle a variety of inquiry categories including questions about patient statements,billing, and general questions.
Helps reconcile patient accounts to ensure correctness of patient statements. Has aworking knowledge of Medicaid and Medicare programs and commercial insurances
Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA).Able to explain a billing statement and methodology.Maintains accurate and complete records concerning collection activity on allaccounts according to company procedures.
Process requests quickly, accurately, and consistently with general supervisionSubmit adjustment / refund requests if needed.Keeps management informed of areas of concern and problems identified.Assists in monthly closing by assuring all appropriate information is entered into thesystem.
Process credit card payments.Monitors hardship applications.Process correspondence, as assigned.Performs other related duties as assigned.Follows all HIPAA guidelines.BASIC QUALIFICATIONS | EDUCATION :
High school graduate or equivalent requiredStrong verbal and written communication skillsKnowledge of Revenue Cycle Customer BillingExcellent oral and written communication skills preferredDetail oriented with a focus on exceptional customer serviceStrong time management skills and ability to manage individual assignmentsAbility to work in a team environmentStrong attention to detailRequires the ability to work with and maintain confidential informationPREFERRED QUALIFICATIONS :
Secondary education or Medical CertificationExperience in the healthcare industry preferredKnowledge of customer relationship management (CRM) tools and related analyticsdesired
COMPETENCIES :
Experience with Microsoft Office - Word, Excel, PowerPoint requiredFamiliarity with performance metrics and ability to meet identified targets requiredStrong customer service skills and professional demeanor requiredWorking knowledge of HIP nd the Affordable Care Act;Must have an aptitude for problem solving and staff coaching / training;Must be able to communicate both written and orally in a business professionalmanner;Must possess the ability to effectively present information in one-on-one and smallgroup situations to customers and other employees
Must possess the ability to work in an environment of multiple concurrent tasks andconstant interruptions
Analytical skills are required#TB_PH