Senior Product Manager, Onboarding

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

About the Team / Product at Justworks

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value.

By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.

We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy / regulatory environments).  That will require you to have a keen intuition for customer needs, risk management, and commercialization.  Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience.  You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights.

About the Role / What You’ll Work On

The Lifecycle Mission Team is responsible for underpinning the end-to-end experience of Justworks’ customers—ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy. We build and scale systems that handle our increasing set of customers and their growing needs across increasingly stratified workforces. We succeed when our customers utilize the right mix of Justworks products for their individual needs, receive best-in-class support to enable customers to run their business confidently, and provide comprehensive tools to manage their workforce.

As a Senior Product Manager at Justworks, you’ll play a high-impact role by driving the roadmap of one or more pods organized around Onboarding, helping customers effortlessly join the Justworks platform. You’ll focus on scoping and prioritizing new initiatives with research-backed case development and work through the complete product development lifecycle to successful delivery. Across your initiatives, you’ll balance both product (customer-facing) and platform (internal-facing) concerns, optimizing all aspects to meet our high standards.

As a champion for your team’s focus and productivity, you’ll remove obstacles and develop team camaraderie to ensure maximum, high-quality output that aligns with Justworks’ business objectives. Though not yet actively teaching product management, you’ll operate independently within your scope and clearly articulate the reasoning behind your decisions to your peers and cross-functional stakeholders.

Your Success Profile

Responsibilities

• Own and drive the product vision and roadmap for your respective Onboarding squad across Justworks’ products, partnering deeply with Operations, Sales, and Engineering to ensure timely and accurate delivery.
• Conduct interviews with customers and end users to understand their pain points around setup, customization, and running their first payroll.
• Conduct high-quality research to inform case development and product decisions.
• Partner with cross-functional teams to collectively work toward milestones that span across the Onboarding process, technical systems, and internal squads.
• Demonstrate expertise in the PDLC and effectively tie insights to roadmap outcomes.
• Scope, prioritize, and execute projects to deliver measurable business impact while ensuring clarity on objectives, leverage, and accountability for outcomes.
• Partner deeply with Design and Engineering peers and organize and lead effective team processes and routines.
• Demonstrate a rich understanding of engineering concepts, concerns and tradeoffs, and effectively communicate them to manage stakeholder expectations around deadlines and scope.
• Drive camaraderie with your team while demonstrating effective collaboration with PMs across other pods / teams.
• Identify and take on opportunities beyond core responsibilities to support product strategy and drive impact.

How You Will Do Your Work

As a Senior Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies :

Customer focus - builds strong customer relationships and delivers customer-centric solutions.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.

Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for :

Qualifications

The base wage range for this position based in our New York City Office is targeted at $165,000.00 - $181,500.00 per year.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com . Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report and Our DEI Commitment