Ops Coordinator / EE-1

Operations Coordinator

Provides operational support in the pickup and delivery (P&D) area through the coordination of quality, service and administrative functions. Runs and optimizes the routing / package delivery software (ex. : FRO / DRO) to help optimize P&D service. Dispatches couriers to minimize costs and ensure service integrity. Tracks service, safety, cost, and quality metrics for the facility. Investigates and responds to customer complaints (e.g., early / late pickups, rude couriers). Reports, investigates and follows up on schedule delays, accidents, and equipment failures. Creates and maintains files for equipment and regulatory compliance. Coaches drivers and conducts check rides for methods and safety (defensive driving, etc.). May oversee the P&D operation when P&D Manager is absent. Performs other administrative and on-road duties as needed.

Minimum Education

High school diploma or GED required; Bachelor's degree in Business, Logistics or a related area preferred.

Minimum Experience

Six months pick-up and delivery operations, administrative support, training, or customer service experience required. Ability to read and speak the English language sufficiently to understand traffic signs, communicate with traffic safety officials and to respond to official inquiries and directions in accordance with FMCSA enforcement guidance.

Knowledge, Skills and Abilities

Customer service skills necessary to respond to requests and issues effectively and professionally. Ability to work in a fast-paced team environment with changing tasks and priorities. High level of accuracy and attention to detail. Leadership ability to direct and engage employees in the operation. Coaching and training skills necessary to teach courier methods and driving safety. Software skills, including use of FedEx computer system, Microsoft Office software and web-based applications. Knowledge of concepts, practices, procedures, methods and transportation regulations used in Pickup and Delivery (P&D) and Linehaul field operations, including Department of Transportation (DOT) regulations. Must meet qualifications as outlined in section 391 of the Federal Motor Carrier safety regulations. Requires medical exam in accordance with FMCSA or FAA regulations. Non-covered safety-sensitive position. Medical exam required. Ability to work in a constant state of alertness and in a safe manner.

Note : Job duties and KSAs were modified to meet the expected requirements for the Ops Coordinator in the Employee model location resulting from Network 2.0 transitions.